Client Success Manager (Entry Level)

Summary

Join the ever-growing team of Client Success Managers who provide day-to-day project management and client support, working closely with various internal departments and external customers for marketing campaign coordination.

Duties and Responsibilities

• Act as a project liaison between clients and internal layout designers to create quality marketing material that directly impacts client business growth. 
• Prepare specific campaign details by gathering, analyzing, and organizing client-specific requests for marketing material. 
• Communicate expert suggestions to enhance marketing message as necessary based on client industry, demographics and choosing a target audience.
• Facilitate additional add-ons pertaining to clients’ marketing campaign needs.
• Perform client/contract updates and data entry for backup documentation and future reference via our internal system.
• Continuous accurate client communication via internet, phone, and virtual meetings. 
• Maintain a strong commitment to finalizing marketing campaigns while adhering to company and client standards/timelines.
• Provide high quality customer service, with the ability to handle client questions and concerns, in a professional manner.
• Operate in a highly collaborative team environment while independently working toward personal business goals. 
• Understand attention to detail is crucial while ensuring error-free material through thorough proofreading and communication. 
• Execute and prioritize multiple tasks in a dynamic work setting. 
• Perform in a fast-paced environment while meeting strict daily and weekly deadlines. 
• Perform other duties as needed. 

Education Requirements

• Bachelor’s degree (B. A. / B. S.) from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. 

Knowledge & Other Abilities

• Oral and written communication skills 
• Customer service skills 
• Organization skills 
• Time management skills
• Telephone and email etiquette skills
• Professionalism 
• Computer literacy skills 
• Proofreading skills 
• Ability to read and interpret documents and a variety of instructions furnished in written or oral form. 
• Ability to write correspondence and speak effectively before customers or employees of the organization. Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
• Ability to solve practical problems and deal with a variety of variables.
• Knowledge of Microsoft Outlook, Microsoft Word, and Microsoft Excel.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit; use hands; and talk or hear. The employee is frequently required to reach with hands and arms. Specific vision abilities required by this job include close vision, ability to adjust focus, and ability to see color. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Work Environment

The work environment is dynamic and fast-paced, with daily opportunities to collaborate across departments. The noise level in the work environment is usually moderate. We also foster a supportive and inclusive culture where innovation and teamwork thrive.

Benefits & Perks

• Competitive Hourly Wage with Potential for Overtime Paid Hours
• Medical, vision, and dental insurance plans for you and your family, begins the first day of the first full month after your start date
• 401(k) Plan with dollar-for-dollar employer match on a generous percentage of your contribution
• Paid Time Off - You start with 13 days of paid time off (prorated on start date). For each year you’re employed you’ll receive additional PTO (1-5 years: 8 hours annually) (6+ years: 4 hours annually)
• Paid maternity leave (8 weeks) and paid paternity leave (2 weeks)
• Paid holidays
• Bereavement Leave
• Casual Attire 
• Free Coffee 
• Snacks and Catered Food Kiosk. Mail Shark adds $5 to your account each week 
• Company-Paid Lunches when print goals are met
• Option to work from home every Friday after a 90-day probationary period