Digital Marketing Client Success Manager

Full-Time: Work from Home
Timing: EST hours

Are you looking for an opportunity to work with a top-tier marketing agency that's rapidly expanding? Measure Marketing Results Inc. is seeking a highly motivated Digital Marketing Client Success Manager to join our team. We're a Toronto-based company, specializing in providing cutting-edge marketing strategies to B2B companies in various industries. If you're committed to delivering results and are strongly dedicated to client success, we invite you to join our dynamic, supportive, and enthusiastic team.

Role and Responsibilities:

As a Digital Marketing Client Success Manager at Measure Marketing Results Inc., you will be at the forefront of client relationships and campaign management. Your responsibilities will include:

· Taking ownership of client campaigns/projects, from ideation to execution, driving results and return on investment.

· Serving as a digital marketing consultant, understanding client needs, and creating effective, ongoing digital and inbound strategies.

· Staying updated on inbound marketing trends and providing appropriate recommendations to team members and clients.

· Managing and evaluating client campaigns continuously, making data-driven adjustments for optimal performance.

· Collaborating with clients to brainstorm and conceptualize sales, marketing, and retention strategies and programs.

· Conducting client meetings to review performance, discuss plans, make recommendations, and coordinate with our internal team.

· Working closely with our digital marketing specialists to ensure the alignment of marketing solutions with client objectives.

· Overseeing the work completed by other digital marketing team members and content writers.

· Monitoring and managing monthly budgets for clients' campaigns.

· Reviewing and discussing client reports with the team, presenting results and recommendations to clients monthly.

· Contributing to internal business initiatives and projects, such as process optimization and new strategy testing.

· Active participation in weekly team meetings and other activities, fostering a collaborative environment.

Qualifications:

To thrive in this role, you should possess the following qualifications:

· 3-5 years of professional account management experience, including handling multiple clients and marketing agency exposure.

· 2-3 years of experience in search marketing, SEO, Paid Ads, social media, or content marketing.

· Advanced knowledge of SEO, Paid Ads and Analytics is a must.

· High level of customer results and performance management needed.

· Exceptional skills in project management and managing competing priorities

· Agency experience is an asset.

· Excellent communication and interpersonal skills, with the ability to effectively collaborate with diverse clients.

· Self-regulation and time management skills to balance various project timelines.

· The capacity to follow established processes while also thinking critically and creatively to achieve client objectives.

· Strong problem-solving skills and meticulous attention to detail.

· Ability to multitask and manage competing priorities effectively.

· A willingness to learn and embrace new experiences in the dynamic digital marketing space.

· Exceptional written and verbal English communication skills, coupled with excellent interpersonal abilities.

· Superior organizational skills and excellent time management capabilities.

· Empathetic team player with a strong inclination toward active listening.

· Ability to thrive in a fast-paced environment, providing solutions and making confident decisions.

· Nice-to-have: HubSpot certification and familiarity with technology.

What We Offer:

· Competitive salary with performance-based bonuses.

· Opportunity to collaborate with a passionate, multicultural and motivated team.

· Comprehensive training on the latest inbound and digital marketing methods and platforms.

· Clear career growth trajectory with increased responsibilities and compensation.

Ready to Join Us?

Measure Marketing Results Inc. is dedicated to fostering a positive and flourishing workplace that encourages our staff to thrive, be challenged, and be empowered to succeed. If you are driven by growth and the chance to make a difference in impactful marketing strategies, don't hesitate to apply now and start your exciting career journey with us.