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Client Success Manager at In All Media Inc

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
Costa Rica, Colombia, Argentina, Mexico

Offer summary

Qualifications:

3-5 years in sales or operations, Experience in IT outsourcing preferred, Exceptional communication and negotiation skills, Ability to multitask in high-pressure environments, Strong analytical skills.

Key responsabilities:

  • Manage client portfolio and operational escalations
  • Ensure customer satisfaction in service delivery
  • Identify growth opportunities through cross-selling
  • Manage the full sales cycle for new accounts
  • Collaborate with teams for tailored client proposals
In All Media logo
In All Media
1001 - 5000 Employees
About In All Media
In All Media is a trailblazing Nearshore Managed Service Provider, laser-focused on Team Augmentation for software development. We craft bespoke, highly specialized teams that effortlessly merge with our client's processes and culture, delivering unparalleled results. Our Austin headquarters anchors our global reach, with a diverse talent pool distributed across the Americas, Europe, and Asia. This allows us to execute our Nearshore model efficiently in all three regions. Since our inception, we have employed an agile, remote, and distributed model, allowing us to tap into the world's finest technical talent, regardless of location, adapting methodologies like SAFe to perfectly align with our client's needs. We source our exceptional talent from Coderfull, our exclusive community boasting over 5,000 rigorously vetted engineers. Our teams are formed and trained within this community, with specialized interest groups focusing on cutting-edge technologies making In All Media a true Community Lead Enterprise. Our Community teams have a proven track record of collaboration, in-depth knowledge of each other's strengths, and exceptional team dynamics. This synergy results in rapid onboarding, heightened productivity, and an unwavering commitment to success. Our teams embrace flexibility and benefit from a thriving community spirit, abundant career growth opportunities, and a stable compensation model. Our proprietary Community Management platform streamlines talent management, empowering them to efficiently handle daily work, career development, and administrative tasks. AI has captivated our community with its potential to revolutionize our industry so we are harnessing AI to augment, not replace, human skills investing heavily in AI tools, training, and partnerships, to increase our team’s productivity and guide our clients toward a future-ready AI adoption strategy. Experience the In All Media difference today.
See more In All Media offers

Job description

About Us:
We are a global community-driven organization experiencing significant growth, which introduces new challenges and opportunities for our team. InAllMedia is committed to delivering innovative solutions and exceptional service to our clients, particularly in the IT outsourcing industry. As we expand, we are seeking a highly skilled Client Success Manager to join our team, focusing on both operational excellence and sales development.

Position Overview:
The Client Success Manager will play a crucial role in managing and expanding our client portfolio, with a dual focus on operations and sales. This position is designed for a dynamic professional with a background in IT outsourcing companies, capable of handling operational escalations while driving business growth through strategic sales initiatives.

The role

Operations Management (30%):

Serve as the primary point of contact for operational escalations, ensuring the effective and timely resolution of complex client issues.
Maintain high standards of customer satisfaction by ensuring a seamless and professional service experience across all client interactions.
Collaborate with internal teams to ensure the smooth delivery of services, aligning client needs with operational capabilities.

Sales Development (70%):

Identify and capitalize on growth opportunities within existing house accounts through targeted cross-selling and upselling strategies.
Manage the full sales cycle for prospective clients, from initial identification and outreach to the successful closing of new accounts.
Transition newly acquired accounts into house accounts, implementing farming processes to ensure their continued development and growth.
Work closely with the sales and marketing teams to develop tailored proposals that meet the unique needs of each client.

Requirements:

Proven experience (3-5 years) in sales and/or operational management roles, with a strong preference for candidates with a background in IT outsourcing companies.
Exceptional communication and negotiation skills, with the ability to build and maintain strong client relationships.
Ability to multitask and prioritize effectively in high-pressure environments, ensuring both operational efficiency and sales success.
A results-oriented mindset, capable of working independently and collaboratively as part of a team.
Strong analytical skills, with the ability to identify and leverage market trends to drive business growth.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Negotiation StrategiesProject CollaborationSales ManagementOperations ManagementCustomer Relationship Management

Other Skills

  • Analytical Skills
  • Multitasking
  • Prioritization
  • Verbal Communication Skills
Are you interested?

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