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Client Success Manager at In All Media Inc

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Costa Rica, Colombia, Argentina, Mexico

Offer summary

Qualifications:

3-5 years in sales or operations, Experience in IT outsourcing preferred, Exceptional communication and negotiation skills, Ability to multitask in high-pressure environments, Strong analytical skills.

Key responsabilities:

Manage client portfolio and operational escalations
Ensure customer satisfaction in service delivery
Identify growth opportunities through cross-selling
Manage the full sales cycle for new accounts
Collaborate with teams for tailored client proposals

In All Media

201 - 500 Employees

See more In All Media offers

Job description

About Us:
We are a global community-driven organization experiencing significant growth, which introduces new challenges and opportunities for our team. InAllMedia is committed to delivering innovative solutions and exceptional service to our clients, particularly in the IT outsourcing industry. As we expand, we are seeking a highly skilled Client Success Manager to join our team, focusing on both operational excellence and sales development.

Position Overview:
The Client Success Manager will play a crucial role in managing and expanding our client portfolio, with a dual focus on operations and sales. This position is designed for a dynamic professional with a background in IT outsourcing companies, capable of handling operational escalations while driving business growth through strategic sales initiatives.

The role

Operations Management (30%):

Serve as the primary point of contact for operational escalations, ensuring the effective and timely resolution of complex client issues.
Maintain high standards of customer satisfaction by ensuring a seamless and professional service experience across all client interactions.
Collaborate with internal teams to ensure the smooth delivery of services, aligning client needs with operational capabilities.

Sales Development (70%):

Identify and capitalize on growth opportunities within existing house accounts through targeted cross-selling and upselling strategies.
Manage the full sales cycle for prospective clients, from initial identification and outreach to the successful closing of new accounts.
Transition newly acquired accounts into house accounts, implementing farming processes to ensure their continued development and growth.
Work closely with the sales and marketing teams to develop tailored proposals that meet the unique needs of each client.

Requirements:

Proven experience (3-5 years) in sales and/or operational management roles, with a strong preference for candidates with a background in IT outsourcing companies.
Exceptional communication and negotiation skills, with the ability to build and maintain strong client relationships.
Ability to multitask and prioritize effectively in high-pressure environments, ensuring both operational efficiency and sales success.
A results-oriented mindset, capable of working independently and collaboratively as part of a team.
Strong analytical skills, with the ability to identify and leverage market trends to drive business growth.