Servicing Officer

NewtekOne®, Your Business Solutions Company®, is a financial holding company, which along with its bank and non-bank consolidated subsidiaries, provides a wide range of business and financial solutions under the Newtek® brand to the small- and medium-sized business ("SMB") market. Since 1999, Newtek has provided state-of-the-art, cost-efficient products and services and efficient business strategies to SMB relationships across all 50 states to help them grow their sales, control their expenses, and reduce their risk.

Newtek's and its subsidiaries' business and financial solutions include: banking (Newtek Bank, N.A.), Business Lending, Electronic Payment Processing, Technology Solutions (Cloud Computing, Data Backup, Storage and Retrieval, IT Consulting), eCommerce, Accounts Receivable Financing & Inventory Financing, Insurance Solutions, Web Services, and Payroll and Benefits Solutions.

Small Business Lending LLC is looking for a Servicing Officer.

The Servicing Officer is responsible for establishing relationships with all existing borrowers providing outstanding service to both internal and external customers in a timely and efficient manner.

Essential Functions & Responsibilities

• Serve as the primary point of contact for the customer. Handle all customer phone and correspondence inquiries.
• Daily collection calls for all loans past due 0 - 120 days. Identify problems and inform Asset Management.
• Assist borrowers with servicing action requests by working with Loan Servicing Action Officer to collect necessary financial information to render an informed decision.
• Monitoring of Construction loans in tandem with the Construction Loan dept.
• Monitoring of deposit accounts with loan customers.
• Monitoring Line of Credit payments and advances.
• Order site inspections on all accounts past due 45 days. Send past due letter if a loan reaches 30 or 60 days past due.
• Process payments as needed via ACH and assure all new borrowers are set up to ACH automatically.
• Assist borrowers seeking payoff by ordering payoff letters from Loan Accounting.
• Release collateral, insurance, etc. for paid off loans within 30 days of payoff.
• Contact each borrower assigned to you at least once per quarter.
• Assure that we have current business/personal financial statements and tax returns.
• Update key data fields in Loan Manager.
• Assist the Post-Loan Closing and Insurance departments when needed by contacting borrowers for missing documentation.
• Monitor collateral securing the loan to include verifying real estate taxes and insurance are current, if applicable.
• Ensure that Insurance request letters are sent daily for borrowers who have expired/expiring insurance coverage.
• Assist with various company audits as well as other projects that may be assigned by Management.
• Cross-sell other Newtek services to a new or existing customer with the belief that you are creating a partnership and serving the customer by introducing them to additional products or services that assist the business owner in increasing sales, reducing expenses, and minimizing risk.
  
  

Knowledge, Skills & Abilities

• Minimum of five (5) years experience handling commercial transactions.
• Knowledge in reading and understanding commercial and financial documents (tax returns, business/personal financial statements)
• Basic knowledge of insurance requirements and real estate taxes
• Must have excellent verbal and written communication skills including strong follow-up skills.
• Proficient in Microsoft Office.
• Must be well-organized and have an understanding of SBA lending requirements.
• Bi-lingual skills helpful.
  
  

Education & Certification Requirements

College Degree in Accounting or Business preferred.

Salary range: $55,000 to $75,000 annually

NewtekOne is an Equal Opportunity Employer; M/F/D/V. We require all of our employees to perform work in an ethical manner and uphold our Code of Business Conduct and Ethics at all times.