At Genmab, we’re committed to building extra[not]ordinary futures together, by developing antibody products and pioneering, knock-your-socks-off therapies that change the lives of patients and the future of cancer treatment and serious diseases. From our people who are caring, candid, and impact-driven to our business, which is innovative and rooted in science, we believe that being proudly unique, determined to be our best, and authentic is essential to fulfilling our purpose.
Are you a Senior Engineer passionate about Lab IT Support and have a knack for keeping cutting-edge lab technologies running smoothly? If so, we want you on our team!
We’re looking for a professional to provide vital technical support to our laboratory teams and ensure our IT systems and infrastructure perform at their best. You'll be part of a dynamic network of Lab Support Engineers, collaborating across our offices in the Netherlands, Denmark, Japan, China and the USA. Your role will help drive high standards, best practices, and the seamless adoption of innovative technologies.
- Process incoming service desk tickets from Service NOW ticketing system
- Provide effective guidance on software and hardware used in the Lab
- Installation of client and Lab equipment
- Configure, deploy and maintain Computerized Lab Systems
- Manage assets of both Hardware and Software for the Lab
- Assist in Change Management activities:
- Provide technical support for laboratory equipment, hardware, and software, including troubleshooting, repair, and maintenance.
- Install, configure, and maintain laboratory software and hardware systems, including laboratory instruments and devices.
- Set up, configure, and maintain laboratory network infrastructure and associated equipment.
- Work with vendors and internal IT teams to ensure laboratory systems are compatible with company IT standards and policies.
- Provide training and support to laboratory staff on the use of laboratory equipment and software.
- Participate in the planning and implementation of laboratory IT projects, including upgrades and migrations.
- Maintain accurate records and documentation of laboratory IT systems and services.
- Bachelor's degree or higher in Computer Science, Data Science, or related field, with a focus on AI and machine learning.
- Minimum of 5 years of experience in laboratory IT support.
- Experience in developing and implementing AI-based solutions for laboratory workflows.
- Industry experience from the Pharmaceutical/biotech industry
- Experience with scientific software hardware, and laboratory instruments.
- Experience with network infrastructure and security, including LAN/WAN and VPNs.
- Excellent troubleshooting and problem-solving skills.
- Excellent team player who can collaborate effectively with laboratory staff and internal IT teams.
- Experienced in a client-facing environment.
- Exceptional soft and interpersonal skills, including teamwork, facilitation, and negotiation.
Join us and be part of a forward-thinking team that’s driving technological excellence in the lab!
Please note: This is a fixed-term position for 6 months, with the possibility of extension depending on the future needs of the organization.
About You
- You are passionate about our purpose and genuinely care about our mission to transform the lives of patients through innovative cancer treatment
- You bring rigor and excellence to all that you do. You are a fierce believer in our rooted-in-science approach to problem-solving
- You are a generous collaborator who can work in teams with diverse backgrounds
- You are determined to do and be your best and take pride in enabling the best work of others on the team
- You are not afraid to grapple with the unknown and be innovative
- You have experience working in a fast-growing, dynamic company (or a strong desire to)
- You work hard and are not afraid to have a little fun while you do so
Locations
Genmab leverages the effectiveness of an agile working environment, when possible, for the betterment of employee work-life balance. Our offices are designed as open, community-based spaces that work to connect employees while being immersed in our state-of-the-art laboratories. Whether you’re in one of our collaboratively designed office spaces or working remotely, we thrive on connecting with each other to innovate.
About Genmab
Genmab is an international biotechnology company with a core purpose guiding its unstoppable team to strive towards improving the lives of patients through innovative and differentiated antibody therapeutics. For more than 20 years, its passionate, innovative and collaborative team has invented next-generation antibody technology platforms and leveraged translational research and data sciences, which has resulted in a proprietary pipeline including bispecific T-cell engagers, next-generation immune checkpoint modulators, effector function enhanced antibodies and antibody-drug conjugates. To help develop and deliver novel antibody therapies to patients, Genmab has formed 20+ strategic partnerships with biotechnology and pharmaceutical companies. By 2030, Genmab’s vision is to transform the lives of people with cancer and other serious diseases with Knock-Your-Socks-Off (KYSO™) antibody medicines.
Established in 1999, Genmab is headquartered in Copenhagen, Denmark with locations in Utrecht, the Netherlands, Princeton, New Jersey, U.S. and Tokyo, Japan.
Our commitment to diversity, equity, and inclusion
We are committed to fostering workplace diversity at all levels of the company and we believe it is essential for our continued success. No applicant shall be discriminated against or treated unfairly because of their race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, or genetic information. Learn more about our commitments on our website.
Genmab is committed to protecting your personal data and privacy. Please see our privacy policy for handling your data in connection with your application on our website Job Applicant Privacy Notice (genmab.com).
Please note that if you are applying for a position in the Netherlands, Genmab’s policy for all permanently budgeted hires in NL is initially to offer a fixed-term employment contract for a year, if the employee performs well and if the business conditions do not change, renewal for an indefinite term may be considered after the fixed-term employment contract.
