Are you ready to write your next chapter?
Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.
What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.
We are looking for a dedicated and experienced IT Deskside Support Analyst to join our team in Bucharest, Romania.
Are you ready to make your mark? Then you sound like a Worldpayer.
About The Team
The Global IT Deskside Support team will be responsible for ensuring best-in-class IT support for the company’s 10,000 employees around the globe. This team plays a crucial role in maintaining the functionality and efficiency of an organization’s IT infrastructure. By providing timely support, fostering user satisfaction, and collaborating across functions, the team ensures that technological resources effectively serve the organizations goals.
What You'll Own
As the sole IT support resource for our office, you will play a critical role in ensuring smooth day-to-day operations, troubleshooting technical issues, and providing hands-on support for a ranging of Hardware and software needs.
The ideal candidate will be highly organized, responsible and resourceful, with a passion for learning and continuous improvement. You should be curious about new technologies and eager to develop your skills while providing exceptional service to colleagues.
Key Responsibilities
- Provide on-site technical support for hardware, software and network related issues to colleagues.
- Diagnose and resolve problems with workstations, laptops, mobile devices, printers and peripherals.
- Install, configure, and maintain operations systems (Windows & MAC) and applications.
- Assist with the hardware procurement, asset management, and inventory tracking.
- Manage user accounts and permissions, ensuring access to systems and data.
- Troubleshoot network connectivity and VPN-related issues.
- Collaborate with remote IT Teams for escalations and system-wide support.
- Ensure timely resolution to service requests and incidents through our ServiceNow ticketing system.
- Proactively monitor systems and perform regular maintenance to minimize downtime.
- Provide user training and create documentation for common issues and IT processes.
- Stay updates on industry trends and best practices to continually enhance the IT environment.
Where you’ll own it - Bucharest, Romania
Our sites are hubs of activity, conversation, and openness. With inspiring, stylish workspaces we want people to feel excited to come and do their best work.
What You Bring
- Minimum 3-5 years of experience in IT support, preferably in a deskside or helpdesk role.
- Strong technical knowledge of Windows and macOS operating systems, Office 365, and common enterprise software.
- Familiarity with network troubleshooting, including LAN, Wi-Fi, and VPN setups.
- Excellent problem-solving and analytical skills with a keen attention to detail.
- Ability to mange time effectively and prioritize tasks in a dynamic environment.
- Exceptional communication and interpersonal skills to work effectively with non-technical colleagues.
- Willingness to learn new technologies and adapt to evolving business needs.
- Fluent in English (both written and spoken).
Worldpay Perks - What We’ll Bring For You
We know it’s bigger than just your career. It’s your life, and your world. That’s why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect.
- A competitive salary and benefits.
- Time to support charities and give back to your community.
- Parental leave policy.
- Global recognition platform.
- Virgin Pulse access.
- Global employee assistance program.
What Makes a Worldpayer
At Worldpay, we take our Values seriously, and we live them every day. Think like a customer, Act like an owner, and Win as a team.
- Empowered. Accountable. Dynamic. We stay agile, using our initiative, taking calculated risks to progress. Never standing still, never settling, we work at pace to achieve our goals. We champion our ideas and stay flexible to make them happen. We know that every action adds up.
Does this sound like you? Then you sound like a Worldpayer.
Apply now to write the next chapter in your career. We can’t wait to hear from you.
To find out more about working with us, find us on LinkedIn.
Privacy Statement
Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass
