Client IT Support Engineer

Vneuron Risk & Compliance is a leader and a key player in Anti-Money Laundering (AML) and in Combatting Terrorist Financing (CTF). Our principal mission is to fight financial crime through technology in order to ensure global business growth and international security.

Using proven top-notch technologies, Vneuron Risk & Compliance, creates world class softwares. We helped more than 60 worldwide financial institutions reach full compliance from more than 45 countries in Europe, Africa, USA and the Middle East. We are present in Tunisia, France, Cameroon and Qatar.

We have been recognized by experts in the field of Compliance. In fact, Vneuron R&C has been listed in Deloitte Regtech Universe and our solution Reis RCS has been selected as one of the top 100 innovative regtech solutions for the year 2022.

Vneuron puts the development of its team at the heart of its priorities by providing a pleasant and supportive work environment. You will be part of a passionate and committed young team who values respect and sharing spirit.

We believe every person is unique and special. Thus, we provide an attentive and active listening to your ideas and propositions as we believe that you will have an essential role in achieving our next milestone and shaping Vneurons future.

Job Responsibilities:

• Apply organizations processes to provide efficient, personalized support for both Tunisian and foreign clients.
• Monitor, troubleshoot and resolve application incidents reported by the client with respect of fixed SLA and deadlines.

• Prioritize and categorize incidents. 

• Track and document issues and resolutions.

• Troubleshoot issues by using the organizations knowledge base and other resources available.

• Collaborate in developing and enriching the organization knowledge base. 

• Generate necessary reports required by the IT department and/or the client.

• Handle escalation and coordination with R&D engineers.

• Handle communication with clients and other support levels.

• Handle new features development and configuration using the system tools and based on client change requests.

Required Profile:

• Able to develop and sustain a productive customer relationship, making the customer and their needs a primary focus

• Active listener, interested in daily problem solving

• Good verbal and written communication skills

• Customer oriented service 

• Can work under time pressure with minimal supervision

• Flexible to work on other tasks assigned.

• Highly organized with attention to details, know how to follow procedures and how to apply processes

• Team player: peers well with a team, performs well with a team or individually  

• Exposure and knowledge with the following technology is a huge advantage: 

  • Apache tomcat, Nginx, Postman 

  • PostgreSQL, JS, ETL

  • JIRA ITSM

  • Spring integration  

• Fresh graduates are welcome to apply.

Benefits:

We offer:

• Healthcare and wellness benefits to you and your family

• An evolving and pleasant environment that challenges you to develop new skills

• Proper conditions to help you focus on what you love doing

• A winning team that has relied on Respect, Sharing and Passion for what it does

• Equal Employment Opportunities: Gender, religious, culture equity

• Possibility to work remotely

Next steps:

If you have the ambition to stimulate your career with new challenges while capitalizing on your potential and your perpetual thirst for learning, this job is for you.

Apply now and become the next Spark!

Follow us on LinkedIn to know more about our Spark team and Spark solutions.
We would be very happy to meet you and give you much more information!