Remote IT Support Engineer

Our company, a global provider of network operations center, security operations center, professional services and consulting, project management, migrations, and Helpdesk services, is expanding its operations with a new branch in South Africa. We are seeking highly skilled and motivated individuals to join our growing team as Network and IT Support Specialists. This is a full-time, remote position with multiple vacancies available for two shifts: 8AM - 5PM and 5PM - 2AM.

The ideal candidate will possess the following attributes:

• Fluent in spoken and written English, with excellent communication and customer-facing skills
• Positive attitude and eagerness to embrace challenges and change
• Forward-thinking, proactive, and a self-starter with the ability to think outside the box
• Exceptional soft skills, time management skills, and the ability to remain calm under pressure
• Strong drive for continuous learning, education, and professional development
• Flexibility to work different hours and adapt to a dynamic work environment

Technical skills required for this role include:

• Remote desktop support (Microsoft Windows; macOS experience is a plus)
• Remote network troubleshooting and administration
• Proficiency in Microsoft Windows, Windows Server, and Microsoft 365 deployment, administration, and management
• Experience with virtual device administration and management (Microsoft Azure, AWS, and/or VMware)
• Familiarity with Microsoft Active Directory, Group Policy, DHCP, DNS, SharePoint, Exchange, and IIS
• Knowledge of terminal services, Microsoft Remote Desktop Services, Citrix XenApp, and VMware Horizon
• Experience with storage technologies (Storage Spaces Direct (S2D) and Distributed File System (DFS))
• Familiarity with virtualization technologies (Standalone Hyper-V and Hyper-V clustering)
• Proficiency in cloud platforms (M365 Suite, Azure, AWS, and Google Cloud)
• Experience with backup technologies (Veeam, MSP360, and LiveVault, both cloud and on-premise)
• Familiarity with various third-party applications and systems
• Understanding of network technologies (VLAN, VPNs, firewalls, cybersecurity, and IP routing protocols)
• Experience with wireless network technologies (UniFi and Meraki)
• Knowledge of SIP/IP telephone systems
• Scripting and automation using PowerShell
• Excellent understanding and experience in infrastructure maintenance and alerting routines
• Technical pre-sales experience (design stage, not necessarily customer facing)
• Proactive trend identification and resolution

Essential and non-negotiable requirements for this position include:

• Internet connection speed of at least 20mbps
• Reliable backup internet connection (separate service provider or technology)
• Availability of an inverter or generator for backup power during power outages
• Good quality headset and webcam for clear communication
• Quiet, designated office space for a distraction-free work environment

This full-time, remote employee position offers flexible scheduling options, professional development opportunities, training and certifications, an employee referral program, an employee recognition program, and a health and wellness program to support our employees' well-being.

If you meet the essential and non-negotiable requirements and are passionate about technology and providing exceptional customer service, we encourage you to apply even if you don't possess all of the listed technical skills. Most technical skill gaps can be bridged through training and professional development opportunities provided by our company. However, candidates who do not meet the non-negotiable requirements are discouraged from applying.

Join our dynamic team in South Africa and take the next step in your career.