Offer summary

Qualifications:

Bachelor's degree required, with 10 years of pharmaceutical experience., Minimum of 5 years working with IT/development teams on patient support programs., Experience in managing buy and bill reimbursement or patient assistance programs., Strong understanding of Call Center operations and patient services..

Key responsibilities:

Support the launch of Regeneron’s first gene therapy patient support program.

Develop and launch program SOPs, job aids, and materials for support programs.

Act as a liaison between cross-functional teams to address technical challenges.

Work with the Director of Operational Excellence to define business requirements and identify areas for improvement.

Job description

The Sr. Manager, Patient Support Services Operations position is a critical role in a fast-paced, energetic US Market Access group. Under the direction of the Director, Operational Excellence, we believe you will be responsible for supporting the launch of Regeneron’s first potential gene therapy (CTG) patient support program from both an Operations and CRM Implementation standpoint. Additionally, we need you to have a keen eye for overall process improvement to support Operational Excellence initiatives across all patient support programs.

We expect you to develop and maintain a high-level of collaboration and integration with all cross-functional Regeneron staff, including Field Teams, Brand Marketing, Training, Market Access, Trade, Reimbursement, and Market Research.

A typical day may include the following:

Support the Director, Operational Excellence in the development of our first gene therapy patient support program by understanding the intricacies of the CTG space and aligning program objectives with operational execution
Develop, create, and launch program SOPs, job aids, call guides, correspondences and materials (i.e., content and processes) for these support programs and have experience obtaining approvals through MLR committees.
Demonstrate a strong understanding of patient services, including business processes, operational flows, program design, and operational challenges and apply knowledge to PSS CRM system design and end user experience.
Act as a liaison and facilitate communication between cross-functional teams, including PSS Leads/IT, Data and Analytics, PSS Innovations, and relevant field teams, to build business processes within the CRM and help address technical challenges or requirements.
Work closely with Director, Ops Excellence to define business requirements and program objectives, map out their current workflows, identify areas for continuous improvement, and conduct impact analysis.

The role may be for you if:

Cell and Gene patient support program experience
A strong understanding of Call Center operations
Ability to apply deep understanding of the Patient Services internal and vendor landscape to provide innovative solutions
Applicant must have excellent organizational and communication skills. This includes demonstrating an understanding of how to call out issues/concerns and effectively communicate with others, especially those in other functional areas.
Previous experience in managing a buy and bill reimbursement or patient assistance program.

To be considered for this role, we require 10 years of pharmaceutical experience with minimum of 5 years of experience with working with IT / development teams to implement patient support programs along with a bachelor's degree. We expect the Sr. Manager to have launch experience within the Cell/Gene or Rare Disease space.

Does this sound like you? Apply now to take your first step towards living the Regeneron Way! We have an inclusive and diverse culture that provides comprehensive benefits, which often include (depending on location) health and wellness programs, fitness centers, equity awards, annual bonuses, and paid time off for eligible employees at all levels!

Regeneron is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, membership of the Traveler community, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or parental status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations. The Company will also provide reasonable accommodation to the known disabilities or chronic illnesses of an otherwise qualified applicant for employment, unless the accommodation would impose undue hardship on the operation of the Company's business.

For roles in which the hired candidate will be working in the U.S., the salary ranges provided are shown in accordance with U.S. law and apply to U.S.-based positions. For roles which will be based in Japan and/or Canada, the salary ranges are shown in accordance with the applicable local law and currency. If you are outside the U.S, Japan or Canada, please speak with your recruiter about salaries and benefits in your location.

Please note that certain background checks will form part of the recruitment process. Background checks will be conducted in accordance with the law of the country where the position is based, including the type of background checks conducted. The purpose of carrying out such checks is for Regeneron to verify certain information regarding a candidate prior to the commencement of employment such as identity, right to work, educational qualifications etc.

Salary Range (annually)

$132,400.00 - $216,000.00

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