Offer summary

Qualifications:

Minimum 2 years of relevant experience in an Administration and Operations Support role in the RTO industry., Strong proficiency in Wisenet and Moodle, or willingness to learn., Excellent written and verbal communication skills., Knowledge of Australian RTO standards and ESOS Framework..

Key responsabilities:

Manage student records, timetables, and compliance reporting.

Monitor Wisenet for compliance issues and ensure data accuracy across platforms.

Prepare and maintain course progress and attendance reports for compliance.

Handle external stakeholder communications and manage student inquiries efficiently.

Job description

This is a remote position.

Job Overview

We are looking for a highly organized and detail-oriented AU RTO Administration & Operations Support Officer to join our team and play a key role in ensuring efficient student management and compliance with regulatory requirements. As an RTO Administration & Operations Support Officer , you will be responsible for managing student records, timetables, compliance reporting, and system administration . You will work closely with internal teams to maintain data accuracy, monitor student progress, and ensure a smooth student learning lifecycle . This role requires strong attention to detail, problem-solving skills, and the ability to multitask effectively .

Job Description

As an AU RTO Administration & Operations Support Officer, your responsibilities will include:

System Administration & Compliance

Monitor Wisenet for compliance issues, risks, and data inaccuracies; escalate as needed.
Prepare and manage course offers, rolling intakes, and timetables in Wisenet.
Ensure data accuracy across platforms, including PRISMS and Wisenet.
Reconcile PRISMS and Wisenet data to maintain compliance.

Timetable & Student Records Management

Prepare and cross-check timetables for VET and ELICOS courses.
Ensure timetables are shared with the Student Support Team for printing.
Maintain records of suspended students and manage their course adjustments post-suspension.
Enroll General English students in appropriate course levels and update their records.

Data Entry & Reporting

Accurately process student completions, cancellations, and deferments.
Maintain course progress and attendance reports for compliance.
Assist in preparing regular and ad-hoc reports.

Communication & Stakeholder Liaison

Ensure students receive accurate and consistent information regarding schedules, breaks, and public holidays.
Handle external stakeholder communications and provide high-quality customer service.
Manage and resolve student inquiries efficiently.

System Integration & Documentation

Oversee the integration of Wisenet and Moodle platforms.
Create and maintain a user manual for Wisenet.

Legislative Awareness & Policy Adherence

Stay informed on updates in Standards for RTOs and the ESOS Framework (training provided).
Follow all internal policies and procedures.

Requirements

Minimum 2 years of relevant experience in an Administration and Operations Support role in the RTO industry.
Experience working for an Australian Client/Business is required.
Experience in an RTO administration role with knowledge of student management systems.
Strong proficiency in Wisenet and Moodle (or willingness to learn).
Knowledge of Australian RTO standards and ESOS Framework.
High-level data accuracy and compliance skills.
Strong organisational and time management skills with the ability to prioritise tasks.
Excellent written and verbal communication skills.
Proficiency in Microsoft Office (Excel, Word, Outlook).
Ability to work independently and collaboratively in a fast-paced environment.
Prior experience with PRISMS student data management.
Experience in preparing reports and compliance documentation.
Strong problem-solving skills with the ability to identify and escalate issues proactively.

Benefits

Permanent Work-from-home setup
Company-provided equipment
Secondary Wi-Fi Modem
21 Leave Credits
100% conversion of UNUSED leave credits
HMO on Day 1
13th Month Pay
Grab Voucher every month
Birthday Gift
Loyalty Gift
Christmas Gift
Work-Life Balance
Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.