Offer summary

Qualifications:

Minimum of two years experience as a medical receptionist., Familiarity with medical practice management software, preferably Best Practice., Excellent communication skills in English., Strong organizational and multitasking abilities..

Key responsibilities:

Answer and manage incoming calls, scheduling and confirming patient appointments.

Maintain patient records and handle administrative tasks such as filing and saving documents.

Assist with the preparation of medico-legal appointments and reports.

Ensure patient confidentiality and adhere to data security protocols.

Job description

This is a remote position.

Schedule:

37.5 hours per week, 8 am - 4 pm AEST, 30min unpaid break

Responsibilities

Answer and manage incoming calls, scheduling and confirming patient appointments
Monitor and respond to emails promptly
Maintain patient records
Handle administrative tasks such as filing patient records and saving documents from emails
Assist with the preparation of medico-legal appointments and reports
Debtor Management - follow up on outstanding appointment fees
Provide general administrative support during downtime
Ensure patient confidentiality and adhere to data security protocols
Handle approximately 130 calls per month, with varying daily volumes
Manage both general practice and medical legal administrative tasks
Collaborate directly with clinic owners and part-time nurse