Offer summary

Qualifications:

Professional image and excellent customer service skills are essential., Strong communication, teamwork, and problem-solving abilities are required., Organizational skills and the ability to multitask are necessary for success., Fluency in French and English is mandatory, with additional languages being a plus..

Key responsibilities:

Welcome clients through various communication channels including phone and email.

Provide technical support and act as a liaison between clients and project managers.

Plan and coordinate meetings and assist in daily operations.

Manage documents and perform tasks as directed by the Director of Operations or HR Coordinator.

Job description

Company Description

MalOPlus™ Group Inc., provides Business Development services in the fields of Accounting, Administration and Marketing. Our goal is to help small and medium-sized businesses explore outsourcing solutions to minimize their administrative and operating costs. We also offer to home-based self-employed professionals, a network that provides contractual work.

MalOPlus™ Group Inc., is a collective of 3 companies operating under the MalOPlus™ Brand and a few other sister companies managing other Brands owned by MalOPlus™ Group Inc. This position is for one of these subdivisions.

Job Description

Responsibilities :

Welcome clients on the virtual reception console, the website or by email;
Answer incoming calls from de call center courteously and politely, note the telephone messages and determine clients' and colleague's needs in order to take the appropriate actions as requested;
Act as technical support for clients and colleagues (address their needs and inform the on the services offered by the enterprise);
Act as a liaison between clients and Project Managers;
Plan and coordinate meetings and appointments;
Assist in daily operations for enterprise effectiveness;
Manage and update documents;
Carry out any other tasks considered pertinent by the Director of Operations or the Coordinator of Humans Ressources within the range of the post-holder's skills.

Qualifications

Present a professional image and excel in customer service;
Ability to interact with professionalism and adopt a positive attitude at all times towards clients, colleagues and superiors;
Excellent communication, teamwork and constructive problem-solving skills;
Organised, proactive, autonomous, good ability to set priorities and multitask;
Ability to learn and acquire new skills rapidly and to adapt to new challenges and situations;
Ability to work under pressure;
Experience working remotely from home office;
Languages spoken and written: French and English (essential), Spanish or other languages (asset).