Offer summary

Qualifications:

Proven experience in technical account management or a related field., Strong understanding of customer success principles and product domain expertise., Excellent communication and relationship-building skills., Ability to analyze data and provide actionable insights..

Key responsibilities:

Act as the primary technical advisor and point of contact for customers.

Manage customer relationships and coordinate issue management and problem resolution.

Guide customers through implementation and adoption of products.

Collaborate with cross-functional teams to enhance the customer experience.

PVcase is a next generation PV software company. Driven by engineering know-how and cutting edge development team, we change the rules when it comes to solar design operations worldwide. Our customer base extends from Europe to North and South Americas, Asia and Australia, rapidly adding new customers with every software iteration. PVcase's approach to utility scale solar layout design strives to become the new industry standard as the PV industry is forced to evolve in an environment with significantly reduced subsidies. Our focus on automation and accuracy from the very earliest stages of planning, incorporating 3D topographical data points to simulate the actual location of the solar plant, allows our customers to be able to compete for and win more projects by delivering greater yields. PVcase’s automation plug-in for AutoCAD has already been used to design over 3 GW of projects by some of the world’s largest players in solar renewable energy. With our extensive experience in the solar design industry we see other opportunities to optimize and create efficiencies in other aspects of the evaluation and planning of commercial and utility scale PV projects and have several other products in the development process.

Job description

Utilize product domain expertise to serve as a trusted technical advisor and resource for customers.
Manage a book of customers, acting as the primary point of contact for technical-related questions and coordination of issue management and problem resolution. 
Partner with the Customer Success Management team, who are responsible for driving strategic and commercial value to the customer.
Guide customers through implementation, onboarding, and adoption.
Drive healthy Adoption, Net Retention, and Churn targets.
Collect and analyze customer data to identify trends, understand adoption patterns, and provide insights to enhance the customer experience.
Present Executive Business Reviews alongside the Customer Success Manager, focusing on value realization and identifying areas of opportunity. 
Advocate for customers and develop strong relationships to ensure the adoption of PVcase products.
Consult with customers throughout the customer lifecycle to understand their business and strategic goals, ensuring ongoing value in PVcase’s products.
Collaborate with cross-functional PVcase teams, including Sales, Product, and Marketing, to ensure a seamless customer journey.
Provide customer feedback to PVcase Product Management and Engineering teams to help identify pain points and relay feature requests.