Offer summary

Qualifications:

Native or fluent-level proficiency in English and working knowledge of Italian, Polish, Spanish, or Portuguese (C1)., Education or hands-on experience in IT, especially with cloud technologies and productivity software., Strong communication and interpersonal skills to convey technical information clearly., Demonstrated critical thinking and problem-solving abilities in technical or customer service environments..

Key responsibilities:

Communicate effectively with customers, providing clear and professional support.

Troubleshoot and resolve technical issues related to cloud-based technologies and productivity tools.

Collaborate with internal teams to escalate and resolve complex technical issues when needed.

Handle a wide range of customer interactions with empathy and professionalism, ensuring a positive experience.

Job description

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Technical Support Advisor to join their teams in A Coruña.

Position: Technical Support Advisor

Location: On-site in Galicia, or Remote from mainland Spain

Employment type: Full-time

Remuneration: Base salary + bonuses.

DUTIES AND RESPONSIBILITIES:

Communicate effectively with customers, providing clear and professional support.
Handle a wide range of customer interactions with empathy and professionalism, ensuring a positive experience.
Troubleshoot and resolve technical issues related to cloud-based technologies and productivity tools.
Apply logical and critical thinking to analyze problems and identify effective solutions.
Collaborate with internal teams to escalate and resolve complex technical issues when needed.

REQUIREMENTS:

Native or fluent-level proficiency in English, plus working knowledge of at least one of the following languages: Italian, Polish, Spanish, or Portuguese (C1).
Education or hands-on experience in IT, particularly in areas such as cloud technologies, productivity software (e.g., Office suite, Outlook, OneDrive, Exchange, SharePoint, Lync Server), or Windows operating systems.
Strong communication and interpersonal skills, with the ability to convey technical information clearly and empathetically.
Demonstrated critical thinking and problem-solving abilities in technical or customer service environments.

OFFER:

Full-time (39 hours) contract, Monday to Friday
Dynamic and multicultural work environment.
Strong focus on work-life balance.
Comprehensive training on the product, advanced technologies, and in-demand skills in the market.
Office-based position in A Coruña location, or the option to work remotely from anywhere in Spain.
Guidance and tools to reach career potential

Required profile