Offer summary

Qualifications:

Experience in a customer-facing technical role is essential., Strong understanding of AWS and Microsoft Azure, with certifications desirable., Expertise in Application Transformation & Cloud Migration, including IaaS, PaaS, and SaaS solutions., Excellent communication and analytical skills, with a strong attention to detail..

Key responsibilities:

Act as a trusted technical advisor for customers, understanding their IT environments and business goals.

Bridge communication between customers and Telefónica Tech to enhance service experience.

Identify cross-sell and up-sell opportunities for managed services and develop customer roadmaps.

Manage complex customer issues and collaborate with various teams to improve IT services.

Job description

Company Description

Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.

We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.

The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Enterprise Applications, Digital Workplace and Cyber Security & Networking.

Values: Open, Bold, Trusted

Trusted Partners:

Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner
HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year
Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio
Fortinet: Elite VIP Program – one of only 2 in the UK
AWS: Advanced Solution & Managed Service Provider Program

Job Description

Technical Account Manager - Home-based

The Technical Account Manager (TAM) is responsible for managing all the technical aspects of Telefónica Tech’s relationship with their assigned customers. The TAM will work collaboratively with our most strategic customers by developing a working knowledge of their goals, technical challenges and assisting the improvement of their existing services. Through a detailed understanding of a customer’s infrastructure, the TAM will become a trusted technical advisor working to develop solutions that match the customer’s business requirements.

The TAM will also look to identify areas where a customer can reduce support costs and offer improved service.

Technical Account Manager – Telefónica Tech

Key Responsibilities:

Act as a trusted technical advisor for customers, understanding their IT environments and business goals.
Bridge communication between customers and Telefónica Tech, ensuring feedback shapes service experience.
Identify cross-sell and up-sell opportunities for managed services.
Develop and maintain customer roadmaps aligned with Telefónica Tech solutions.
Manage and update customer technical documentation.
Support service availability targets through proactive analysis and remediation.
Handle complex customer issues, negotiating effective solutions.
Collaborate with Account Managers, Service Delivery, and Engineering teams to enhance IT services.
Assist in Change Advisory Board, Major Incident Reports, and Root Cause Analysis.
Conduct technical account reviews and support Service Review Meetings.
Maintain industry certifications and stay updated on new technologies.

Required Skills & Experience:

Experience in a customer-facing technical role is essential.
Strong understanding of AWS and Microsoft Azure (certifications desirable).
Expertise in Application Transformation & Cloud Migration (rehost, rearchitect, refactor, etc.).
Hands-on experience with IaaS, PaaS, and SaaS solutions in Public Cloud.
Knowledge of Microsoft 365, SharePoint Online, Teams, and virtualisation (VMware, Hyper-V).
Understanding of Networking (Cisco, Fortinet, Firewalls, WAN, LAN, HSCN) and storage solutions.
Familiarity with backup, disaster recovery, and monitoring technologies (Azure Monitor, SolarWinds, Logic Monitor).
Strong analytical skills, attention to detail, and ability to interpret data for reporting.
Excellent communication and presentation skills, comfortable engaging both technical and non-technical audiences.
Knowledge of ITIL framework and project lifecycle best practices.

If you’re passionate about technology and customer success, apply now to be part of Telefónica Tech’s expert team!

Key Words:

Technical Account Manager - Technical Presales - Solutions Architect - Technical Architect - Azure - AWS - Public Cloud - Cyber - Networking

Additional Information

We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.

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