Mission Critical Senior Operations Manager (Complex)

At Ayvens, progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

Overall Purpose of the Mission Critical Senior Operations Manager role

• Leading all operational aspects of complex fleet for high profile customers A specialist in fleet and operations management, holding senior stakeholder conversations internally and externally. Accountable for all aspects of in-life operations, solving challenging customer requirements with agility and confidence.

• Leading from the front to build and enhance maximum customer confidence through owning and delivering operational excellence across all spectrums, including establishment of new customer requirements, best practice operations (via specialist skill set) and directing and facilitating workload to the wider operations team.

• Robust management of key suppliers in network, conversions and deployments within the wider operations department and influences others to ensure the efficient and customer focused operation of that area

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Key Accountabilities

• To lead a disparate team and stakeholder across all operations tasks including maintenance, projects and all in life vehicle requirements, whilst ensuring stakeholder confidence is in place, strong ability to remain agile and committed to delivering changeable customer requirements at pace.
• Specialist and in-depth knowledge to manage suppliers to ensure successful and suitable operational knowledge and ownership are embedded.
• Building trust and confidence across Operations, procurement, LeasePlan international central teams and UK commercial teams.
• Subject Matter expert for wider Operations directorate within LPUK, up to date with operations needs of complex customer contracts and product knowledge.
• Designing and leading a platform to enhance visibility for in life services, providing detailed solutions for next generation system and process management.

Relationship Management

• Lead the onboarding and ongoing process and checks with suppliers and any 3rd party associated service providers.

• Support wider commercial teams with new opportunities where operational management and leadership is required

• Ensuring regular communication with Commercial, Operations and CS&Q in relation to client specific requirements.

• Be the main operations point of contact for complex fleet customers with relevant and in- depth knowledge.

Financial Control

• Identify and influence network and RMT costs with cost reduction plans shared.

• Ensuring CV, CS&Q and Account Management teams are responding to issues relating to deployment, supply management and fleet related issues.

• Support commercial teams to manage customer costs and drive revenue.

Reporting & Systems (including Service Level Agreements - ‘SLAs’)

• Manage all activity through a supplier system (or equivalent), setting and maintaining clear milestones, actions and accountability

• In depth planning and accurate forecasting, including documentation is shared and up to date.

• Meet all agreed SLA’s and Key Performance Indicators (KPI’s) linked to operational management.

• Maintenance of full accurate customer records in accordance with GDPR requirements.

Delivering Great Service

• Arrange regular update meetings with suppliers and clients to track progress of fleet operations, specifically RMT.

• Continuous supplier management

• Keep abreast of fleet market conditions and specific industry changes.

Benefits for you

Why Ayvens?  

With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.

*ALD Automotive | LeasePlan are rebranding to Ayvens across all 42 countries by 2025.