Offer summary

Qualifications:

1-2 years of sales or customer support experience required., Basic computer skills and proficiency in Microsoft Office are necessary., Excellent communication and organizational skills are essential., Ability to work independently and collaboratively in a fast-paced environment is important..

Key responsibilities:

Guide families through the obituary placement process and sell obituary packages.

Maintain organization and efficiency to meet strict deadlines, ensuring accuracy in proofreading and verification.

Provide support to funeral home partners and manage obituary desks for The Mercury News and East Bay Times.

Assist the Legal Advertising department with proofreading and client inquiries.

Job description

Summary:

The San Jose Mercury News is looking for a talented Inside Sales Representative to join our team. As an Inside Sales Representative, you will play a crucial role in managing the obituary process for The Mercury News and select Silicon Valley Community Newspapers. This position also provides backup support to the East Bay Times Obituary desk and the Legal Advertising Department by handling incoming calls and emails and carefully reviewing orders originating from the self-service system. This involves a high degree of accuracy and customer interaction to ensure a smooth and sensitive experience for clients during important life events.

This is a fully remote position but you must be located in the South or East Bay Area.

What you will do:

Guide families through the obituary placement process, effectively presenting and selling our obituary packages
Maintain meticulous organization and efficiency to meet strict deadlines, ensuring thorough proofreading and verification prior to publication
Proactively contact families who initiated online obituary submissions to provide assistance and secure placement
Prepare daily obituary indexes for prepress and manage an expanded index for weekend editions
Provide timely and helpful support to funeral home partners via phone and email regarding their accounts
Manage and support the obituary desks for both The Mercury News and East Bay Times when needed
Support the creation of quarterly Tribute books by following manager instructions on required tasks
Provide backup support to the Legal Advertising department, including proofreading legal notices and assisting legal clients with inquiries and troubleshooting
Foster positive and professional relationships with clients, vendors, and internal colleagues

What you will bring:

1-2 years of sales or customer support experience
Basic computer skills and Microsoft Office skills required, ability to type 55+ WPM preferred
Positive and upbeat personality with a consistent willingness to help
Demonstrates patience and kindness with the ability to work delicately with grieving families
Excellent communication and organizational skills with the ability to work independently and collaboratively as a part of a team
Proven ability to consistently prioritize workload with minimal supervision and thrive in a fast-paced, dynamic environment with tight deadlines

Benefits and Compensation:

The hourly wage range is $17.00 - $25.00 + commission. Pay is based on several factors including but not limited to geographic location, education, work experience, time in role, certifications, etc. In addition to your salary, the Company offers eligible employees a variety of benefits including medical, dental, life and disability insurance, 401k, as well as paid time off and select paid holidays (all benefits are based on eligibility). Please click the following link for more detailed information: www.mybensite.com/mng

Who we are:

As the Bay Area's top source for local news, the Bay Area News Group reaches more than 5 million people weekly through a powerful combination of print and digital products. Our publications include The Mercury News serving Silicon Valley and the Peninsula; the East Bay Times serving Oakland, Walnut Creek, Pleasanton and the rest of the East Bay; and more than 20 weekly publications. We connect with a diverse and engaged audience, offering a premiere local news report and comprehensive advertising and marketing solutions across web, mobile and print platforms. The Bay Area News Group is a subsidiary of MediaNews Group, which has 49 Pulitzer Prizes and a nationwide audience, delivering award-winning content across 800 platforms and leading the transformation of the news industry.

“3x Built In Best Places to Work Winner - 2023, 2024 & 2025”

EEO Statement:

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

How To Apply:

Please submit an online application along with your resume for this position here https://myworkdaycenter.wd5.myworkdayjobs.com/MNG/job/San-Jose-California/Inside-Sales-Representative_R2445.

Closing Date:

Continuous recruitment until the position is filled

Conditions of Employment:

A full pre-employment background check will be conducted as part of the selection process. Must be willing to submit and pass the necessary required checks

#LI-MS1 #LI-REMOTE

Required profile