Inside Sales Administrator

Principal Responsibilities:

• Manage client inquiries and follow up process.
• Make outbound calls to potential clients already identified through lead generation efforts.
• Receive inbound calls from potential clients.
• Assist with ensuring new clients complete the required documentation to assure services can be scheduled accordingly.
• Create quotes for current and potential clients.
• Responding to customer inquiries quickly and efficiently.
• Answering phone calls, participating in virtual calls and emails in a professional manner.
• Building rapport with customers.
• Collecting customer information for future follow-ups.
• Upselling services and making product/services recommendations where appropriate.
• Research sales opportunities generated in SF (marketing gen leads).
• Staying informed about product and service information updates.

Essential Skills, Experience and/or Qualifications:

• Good interpersonal and customer skills, able to empathize, maintain professionalism, display patience and politeness while under pressure.
• People oriented and experienced in rapport building.
• Ability to sell and promote.
• Conscientious, flexible ‘can do’ working style.
• Possesses the confidence needed to deal with difficult situations.
• Able to work in a fast-paced environment that requires multitasking.
• Able to work as part of a team, as well as contribute to team development in a forward-thinking approach.
• Able to work with minimal supervision.
• Able to work with confidential information and with discretion.
• Must demonstrate a positive, enthusiastic, committed and flexible attitude towards customers and other team members, recognizing the importance and benefits of effective teamwork.
• Deliver customer service in line with best practices. Ensure compliance to relevant policies.
• Clear communication and active listening.
• Ability to process information well.
• Working knowledge of Microsoft programs, such as Word, PowerPoint, Excel, etc.
• Excellent time management skills.
• Some knowledge of Food Safety and Certification is a definite asset.
• Experience with Salesforce preferred.

Additional Activities:

• Work alongside the Associates, Client Services to support the maintenance of client accounts.
• Maintain a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate that will be conducive to maximum employee morale, productivity and efficiency/effectiveness.
• Assist with identification of areas to enhance efficiencies and increase customer service.
• Perform other duties as assigned by supervisor.

Principal Customers:

• External - food safety & food manufacturing facilities
• Internal - sales staff

Qualifications Required:

Education - Associates degree or equivalent. Must also have demonstrated experience and success in a sales related role.

Training & Experience - Sales experience is strongly encouraged.  Minimum 4 years’ experience in professional environment or equivalent education.

Skills - Excellent spelling, grammar, communication, and customer service skills required.  Must be detail oriented and organized.

Other comments:

• High degree of professionalism required.
• Extensive telephone and email communication expected.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.