Offer summary

Qualifications:

2+ years leading teams in a FinTech, PSP, or gateway environment., 4+ years of experience in account management, merchant success, or integration support., Strong understanding of payment gateway architecture and compliance standards., Excellent communication and problem-solving skills, fluent in English..

Key responsibilities:

Lead the Account Management function covering onboarding, integration, and support for clients.

Mentor and guide a team of Account Managers to drive satisfaction and account growth.

Define and refine internal processes for onboarding and account management.

Act as the main escalation point for strategic accounts and collaborate with cross-functional teams.

Job description

Asquad is a white-label payment gateway solution powering scalable payment infrastructure for digital businesses worldwide. As we expand our merchant portfolio, we're looking for a Lead/Head of Account Management to lead the post-sales function and ensure long-term success for our clients.

What Youll Lead

- Full ownership of the Account Management function covering onboarding, integration, and ongoing support for gateway clients.
- Direct leadership of a growing team currently two Account Managers requiring hands-on mentorship, structure, and strong day-to-day guidance.

- Development and implementation of client lifecycle processes and performance metrics across the team.

What You'll Be Doing

- Drive satisfaction, retention, and account growth across Asquads merchant portfolio.
- Coach, support, and upskill the Account Management team establish performance routines, feedback loops, and clear KPIs.

- Define and refine internal processes, including onboarding flows, account handovers, documentation standards, and escalation paths.

- Act as the main escalation point for strategic accounts and complex operational issues.

- Collaborate closely with Product, Risk, and Tech teams to represent the voice of the client and drive improvements.

- Analyze and optimize merchant performance (conversion, approval rate, disputes, etc.).

What You Bring

- 2+ years leading teams in a FinTech, PSP, or gateway environment.
- 4+ years of experience in account management, merchant success, or integration support.
- Proven ability to mentor junior team members, instill accountability, and build structured workflows.
- Strong understanding of payment gateway architecture, routing, acquiring, and APMs.
- Familiarity with KYB, compliance, and onboarding standards for global merchants.
- Excellent communication and problem-solving skills.
- Fluent English required, Ukrainian or/and Russian.