Offer summary

Qualifications:

Proven experience in medical billing and insurance verification., Strong written and verbal communication skills., High level of accuracy and attention to detail., Ability to work independently and manage multiple tasks efficiently..

Key responsibilities:

Conduct eligibility and benefits verification for therapy services.

Contact insurance providers to verify coverage details and limits.

Request and track authorizations and referrals for timely submissions.

Serve as a liaison between the clinic, insurance companies, and patients regarding financial responsibilities.

Job description

This is a remote position.

Virtual Rockstar is hiring a dedicated and detail-oriented Medical Virtual Assistant to support our client—a thriving pediatric therapy clinic based in Washington, DC. This clinic is deeply committed to helping children and families reach their fullest potential, and they're looking for a virtual assistant who shares their passion and values.

If you're proactive, organized, and have a strong understanding of medical billing and insurance processes, this is a great opportunity to join a collaborative, fast-paced team making a real impact.

About the Clinic's Culture

Mission-Driven: Focused on helping children and families thrive.
Solution-Oriented: Encourages independent problem-solving and continuous improvement.
Team-Centered: Every member is essential to the success of the clinic.
Growth-Focused: Mistakes are viewed as opportunities to learn and get better.
Efficiency-Minded: The team is always seeking ways to work smarter.

Responsibilities

Conduct accurate eligibility and benefits verification for therapy services.
Contact insurance providers to verify coverage details, limits, and network status.
Request and track authorizations and referrals, ensuring timely submissions.
Obtain medical records and documentation as needed for claims and approvals.
Maintain up-to-date patient demographics and insurance information in relevant systems.
Serve as a liaison between the clinic, insurance companies, and patients regarding financial responsibilities.
Assist with end-of-month corrections, ensuring billing accuracy.
Support front and back-end operations with insurance-related administrative tasks.
Understand and explain co-pays, deductibles, out-of-pocket max, and co-insurance.
Handle confidential information in compliance with HIPAA regulations.
Manage multiple tasks simultaneously, especially during insurance calls and follow-ups.
Collaborate with the clinic team to improve workflow and communication.

Software and Tools Used

Practice Pro
Microsoft Office 365
Zoom (Phone, Chat, Video)
ClaimMD
IntakeQ
Availity

Requirements

Proven experience in medical billing, insurance verification, and authorization workflows.
Strong written and verbal communication skills.
High level of accuracy and attention to detail.
Ability to work independently and handle multiple tasks efficiently.
Strong understanding of insurance payer policies, benefits structure, and authorization processes.
Proactive and solution-oriented mindset.
Experience working remotely in a healthcare or therapy clinic setting is preferred.

Benefits

Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.