Offer summary

Qualifications:

Bachelor's degree in a relevant field or equivalent experience., Strong communication and problem-solving skills., Proficiency in customer support software and tools., Technical knowledge related to the company's products..

Key responsibilities:

Provide technical assistance and support to customers via phone, email, or chat.

Diagnose and troubleshoot technical issues reported by customers.

Document and track customer interactions and resolutions in the support system.

Collaborate with other teams to improve product functionality and customer satisfaction.

Oxfordshire Business Awards 2022 finalists for Employer of the Year 2022. Back in the early noughties, rural communities in the UK had one broadband choice, antique copper-based networks, resulting in the inability of households and businesses to access fast or reliable internet connections. With copper networks unable to offer the speeds that households and businesses increasingly and critically demand. We saw the opportunity to invest in and use a specialist state-of-the-art fibre network, bringing ground breaking digital connectivity to over 200 communities and still growing. Quickly becoming the UK’s leading fibre-to-the-premises provider, we build networks through both the Government-subsided Broadband Delivery UK programme (BDUK) and through commercial investment. To date, covering over 22 counties across the South West, Midlands and South East of the UK, with the ambition to reach 500,000 premises by the end of 2024. We are award-winning and privately-funded full fibre specialists who have been recognised for our contribution to deploy and deliver full fibre connections; bridging the digital divide in these poorly served communities. Gigaclear Ltd is principally owned by Infracapital, a leading European Infrastructure investor.

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