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Senior Team Lead: MS Service Desk

Remote: 
Full Remote
Contract: 
Full time
Work from: 
New Zealand

Offer summary

Qualifications:

Bachelor's degree in IT or related field., Proven experience in a leadership role within a service desk environment., Strong knowledge of IT service management frameworks., Excellent communication and problem-solving skills..

Key responsibilities:

  • Lead and manage the MS Service Desk team to ensure high-quality service delivery.
  • Oversee incident management and ensure timely resolution of issues.
  • Collaborate with other departments to improve service processes.
  • Provide training and support to team members to enhance their skills.

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NTT DATA, Inc. Unknown
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Experience

Spoken language(s):
English
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