Medical Billing Customer Service Representative - (HR31423DB)

Job Title: Medical Billing Customer Service Representative
Location: Remote (CST Time Zone)
Salary Range: up to 1500 USD

Work Schedule: Monday - Friday, 9:00 AM to 5:00 PM (CST)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.

About the Company:

Sagan represents a fast-paced, multi-state healthcare organization specializing in dermatological services. Their team is committed to providing excellent patient care and support, with a focus on operational efficiency and high-quality service delivery.

Position Overview:

Were looking for a proactive and detail-oriented Medical Billing Customer Service Representative to join our team. This role involves supporting patients with billing-related inquiries, resolving disputes, processing payments, and ensuring accurate account updates. The ideal candidate brings excellent communication skills, a service-oriented mindset, and familiarity with healthcare billing systems.

Key Responsibilities:

• Answer inbound calls and assist patients with billing questions and payment processing.
• Resolve billing disputes and escalate complex cases when necessary.
• Update and maintain accurate patient account information.
• Provide billing documentation and support materials upon request.
• Navigate Practice Management (PM) systems and external payment platforms.
• Deliver empathetic, efficient, and high-quality customer service.

Qualifications:

• Strong verbal and written English communication skills.
• At least 1 year of experience in a customer service or billing support role.
• Familiarity with Google Suite and basic billing tools.
• High attention to detail and strong organizational skills.
• Ability to work independently in a fast-paced, remote environment.

Nice-to-Haves:

• Experience with Modernizing Medicine (EMR platform).
• Previous call center experience in a multi-state healthcare setting.

Resume Submission Guidelines:

💡To help us review your application efficiently, please submit your resume in text-based PDF format only.

🔸Avoid uploading scanned documents, image files (JPG/PNG), or Word documents (DOC/DOCX) format to prevent your application from being overlooked.

📍Important: For timely processing, both your resume and introductory video must be submitted in English.