The Client service Representative job is actually permanent based upon an anticipated schedule of 35-40 hours per week, Sunday- Sunday. Staff members are actually needed to have adaptability to function any of our 8-hour shift timetables throughout our typical organization hrs of 5:00 am-10:00 pm local time. Criterion instruction times are actually Monday - Friday 8:00 am to 5:00 pm CST for 4 - 5 full weeks. It might be actually important, given the business necessity, to function occasional overtime.
Main Obligations
Respond to inbound calls from our customers on problems related to gain eligibility questions and also prescribed standing inquiries
Manual and also inform customers on their prescription advantages, use of planning, formulary, superiors as well as status of purchases and also cases or questions
Inquire necessary questions and listen closely actively while documenting needed information in pc bodies
Determine concerns and also communicate solutions as well as actions to consumers, pharmacies as well as doctors along with prescription purchases as well as reorders
Make outbound contact us to clients on prescription orders and payment concerns
This function is equally tough and gratifying. You'll be contacted to analysis complex issues referring to member prescribed and/ or even drug store perks around various data banks which calls for facility in computer system navigation and also toggling while confidently and also compassionately employing along with the agent.
You'll be compensated and identified for your performance in an environment that will certainly test you and also give you crystal clear path about what it requires to be successful in your role in addition to supply development for various other parts you might be interested in
JOB INTERVIEW METHODS-- Our interview process has been streamlined for your ease! Your digital, saved job interview will definitely consist of 5 inquiries and also final less than thirty minutes. Therefore, satisfy be articulate, clear, and also described. Once a choice has been brought in after your interview, we will let you understand!
Demanded Accreditations
High School Diploma/ GED (or even greater) OR equivalent job knowledge
1+ years of customer support experience to consist of providing company over the phone
Knowledge with personal computer as well as Windows PC applications, that includes the potential to navigate as well as know brand-new and also sophisticated personal computer device functions
Fundamental knowledge of Microsoft Office Phrase (ability to open and get through a word document) and also Microsoft Excel (ability to open up and navigate a spreadsheet).
Capacity to operate any one of our 8-hour change routines during our ordinary business hours of Sunday - Sunday 5:00 am actually - 11:00 pm true time in Pacific Civil time OR Hill Civil time relying on area.
Preferred Certifications.
Phone Facility knowledge.
Customer Service experience.
Experience along with Adult Knowing in online setting.
Knowledge partnering with Digital systems and also systems. Internet, Chat, e-mail.
Health and wellness Care/Insurance atmosphere (experience along with medical jargon, health plan documents, or perk planning style).
Social work, behavior health, condition deterrence, wellness advertising as well as actions adjustment (working with at risk populaces).
Telecommuting Demands.
Demanded to possess a devoted work area developed that is actually divided coming from various other living areas as well as provides details privacy.
Potential to always keep all provider vulnerable files secure (if applicable).
Should stay in a place that can easily obtain a UnitedHealth Team permitted high-speed net connection or even leverage an existing fast internet solution.
Must manage to link straight in to web-- by means of tough wire (either straight to modem or modem).
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