Offer summary

Qualifications:

Minimum of 5 years of experience in troubleshooting Cisco Nexus switches, routers, and security products., Strong technical, client, and customer relations skills are essential., CCNA, CCNP R&S, or CCIE R&S certifications are preferred., A college degree in Engineering or a similar discipline is desired but not required. Expert-level experience may substitute for formal education..

Key responsabilities:

Provide internal escalation assistance for Day 2 Support Engineers and facilitate architectural platform training.

Troubleshoot trouble tickets related to a broad range of network and security technologies.

Work with the High Touch Team and Application Engineering on necessary monitoring additions and changes.

Develop Engineering Training to promote Level 1 and Level 2 engineers to the next level.

Job description

What You Will Do

Essential Job Functions:

Provide internal escalation assistance for Day 2 Support Engineers
Facilitate and design architectural platform training and knowledge sharing
Escalate potential issues (engineering or otherwise) to appropriate managerial personnel.
Escalate Process and Procedural issues to management personnel.
Develop Engineering Training to help promote Level 1 and Level 2 engineers to the next level
Work with the High Touch Team and Application Engineering on necessary monitoring additions and changes
Troubleshooting trouble tickets dealing with a broad range of network and security technologies, including but not limited to the following vendors: Arista, Aruba, Cisco, F5, Juniper, Meraki, Palo Alto, Riverbed

What Qualifies You

Job Requirements:

Ability to work with little direction
Ability to follow principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Ability to work weekends and non-normal business hours
Ability to work in a fast-paced environment and manage multiple issues simultaneously
Ability to work well within a team

Knowledge and/or Skill Requirements:

Strong technical, client, and customer relations skills
Strong problem management skills
Strong communication, leadership, and mentorship skills
Minimum of 5 years of experience troubleshooting the following:
Cisco Nexus switches
Cisco Router and Switch Networks
Cisco Wireless Networks
Cisco Security Products
Cisco WAN Accelerators

Knowledge of the following is a plus:

F5 Load Balancers
Juniper Routers and Switches
Arista Network Switches
Riverbed Steelhead WAN Accelerators
Aruba Wireless Networks
Palo Alto Firewalls

Education:

A college degree in Engineering or a similar discipline is desired but not required. Expert-level experience may be substituted for a college degree or certification.
CCNA, CCNP R&S, CCIE R&S preferred

Required profile