At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
About The Role
Elavon is looking for a Digital Engagement and Operations manager to join our rapidly growing digital sales team! The digital engagement and operations manager will be a key member of Elavon’s Digital Distribution organization, winning new customers via digital experiences.
This role will be measured on lead to opportunity conversion, pipeline management and revenue generation. Responsibilities include digital journeys across Do-it-yourself (DIY) and Do-it-together (DIT). They will coach a team on pipeline management, sales acumen and effective use of sales tools to generate revenue and increase productivity.
Job Functions:
Increase customer acquisition and revenue from all digital experiences by improving user flows as well as provide ongoing feedback and recommendations to the marketing team.
Design and implement a robust reporting and analytics framework, tracking digital campaigns across email, social, and paid channels, and delivering actionable insights.
Leverage data insights and intent signals to identify buying behavior, prioritize target leads, and support sales in targeting high-probability opportunities.
Coach and develop sellers on effective pipeline management, sales acumen and use of CRM technology to manage productivity.
Partner with marketing and operations to align digital strategies with business objectives.
Mentor and develop team members within the sales function. Ensure that metrics are achieved and exceeded.
Basic Qualifications:
· Bachelor’s degree, or equivalent work experience
· Five to eight years of relevant experience
Preferred Skills/Experience:
· Experience in the payments or SaaS industry considered an asset.
· Strong adaptability and inclination for experimentation to meet evolving business needs.
· Robust analytical and problem-solving skills with a track record of using data to drive decision-making with a focus on KPIs and business results.
· Proven track record of managing people in a fast-paced environment preferably in payments, software (SaaS), or technology.
· High energy and comfortable with digital tools and technologies to drive sales productivity.
· Ability to lead and motivate individuals and teams.
· Coachability – seek feedback that will improve the team’s performance.
· Excellent communication and interpersonal skills (verbal and written).
· Experience using Salesforce.com or another CRM, and Microsoft suite of office products.
· Agility and innovation- Adapt quickly to changing priorities; create new and better ways for the organization to be successful.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
EEO is the Law
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $98,175.00 - $115,500.00 - $127,050.00U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.DP World
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