Job description

Our client, a strategic consulting and operations agency specializing in optimizing coworking spaces, is seeking a Senior Operations & Project Manager to play a key leadership role in managing client projects, providing executive support to the founder, and overseeing account relationships. This position is ideal for a strategic thinker who thrives in a dynamic environment and enjoys balancing high-level initiatives with hands-on execution.

The role involves managing client relationships, coordinating internal teams, optimizing operational processes, and ensuring the successful delivery of services to coworking space clients. The ideal candidate has experience in project management, operations, and client success—preferably within an agency or service-based business—and is eager to take ownership of multiple initiatives.

Location: Fully-Remote (Work from Home), 9 AM - 5 PM EST

Key Responsibilities

Project Management

Lead and coordinate multiple client projects across various service lines.
Manage project pipelines, timelines, budgets, and deliverables.
Develop and optimize Standard Operating Procedures (SOPs) for project execution.
Monitor project profitability and ensure resource utilization aligns with business goals.
Coordinate with vendors and external partners to maintain smooth project operations.

Executive Support

Provide high-level administrative and operational support to the founder.
Manage email, calendar scheduling, and internal communications.
Support in business development initiatives, preparing reports, and optimizing processes.
Assist in maintaining and evolving internal documentation
Ensure that strategic initiatives are executed efficiently with minimal oversight.

Account Management

Serve as the primary, client-facing point of contact for key clients, ensuring satisfaction and long-term retention.
Oversee client onboarding, success management, and ongoing engagement.
Proactively monitor account health and identify opportunities for upselling or service improvements.
Ensure clear communication between internal teams and external clients to optimize service delivery.
Maintain structured client communications, reporting, and expectation management.

Qualifications

Experience

3+ years of project management experience in an agency or service-based environment.
Previous experience managing multiple priorities, operations, and clients simultaneously.
Proven ability to work in a fast-paced, dynamic setting and drive cross-functional initiatives.

Skills

Strong organizational and project management abilities, with a focus on execution.
Extremely detail-oriented, ensuring precision in project execution, documentation, and client communications.
Fluent in written and verbal communication skills; able to interact with clients and internal teams professionally.
Experience using project management tools (Asana is highly preferred) to manage workflows and resources.
Ability to think strategically while managing tactical details and daily operations.

What Success Looks Like

Project Delivery: 90%+ on-time project execution, aligned with budget and scope.
Operational Efficiency: Streamlined systems and SOPs, reducing manual inefficiencies.
Client Satisfaction: Strong relationships and positive client feedback on execution & service.
Process Improvement: Continuous refinement of workflows to enhance team efficiency and profitability.
Leadership & Ownership: Effective delegation and proactive problem-solving across all initiatives.

Opportunity

This is an exciting opportunity to join a fast-growing strategic consulting and operations agency that helps coworking spaces run efficiently and scale successfully. As a Senior Operations & Project Manager, you will play a key leadership role. If you are an experienced project manager and client success partner, and eager to take ownership and drive results, we encourage you to apply.