Renewals Specialist, APAC SMB

Job Title: Renewals Specialist, APAC SMB

Location: Pune, India (Remote OR Hybrid)

Permanent – Full time

About Us:

Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa.

Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience.

Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specializing in technology.

About the Role:

This position will report to the Sr. Sales Manager, Windows Door and Glass and be a part of the team responsible for maximizing the renewal rates for SMB customers in the APAC region. This will require cross-functional engagement across multiple teams within Cyncly.

The successful candidate needs to have experience in either a Sales or Customer Success function, focusing on increasing customer satisfaction, mitigating churn by successfully executing the churn mitigation playbook, driving renewals, and identifying growth opportunities. The Renewals Specialist, APAC SMB, will also be responsible for executing and maintaining the efficient execution of churn and dunning processes.

Availability during 7am IST to 4 pm IST is a requirement for this role.

Key Position Responsibilities Include:

• Interacting with customers before and after their renewal date to secure their renewal.
• Ensuring that churn and dunning processes are executed effectively and accurately.
• Identifying upsell / cross-sell opportunities for the APAC Sales team.
• Maintaining CRM data integrity by recording and updating all opportunities and touch points.
• Addressing and resolving APAC SMB customer complaints.
• Working with cross-functional teams to improve overall customer satisfaction.

Required Experience and Qualifications:

• Bachelor’s degree preferred.
• 1+ years’ experience in a customer facing role (Customer Success or Sales).
• Track record of hitting and exceeding renewal targets.
• Working knowledge of using CRM (Salesforce).
• Industry knowledge is preferred.

Required Skills and Competencies:

• Strong interpersonal skills.
• Empathetic with strong listening skills.
• Team player with a collaborative mindset.
• Strong sense of ownership over work.
• Excellent communication skills, fluent in English.

Working for Us

At Cyncly, we’re a global family that collaborates with humility and respect for one another. With more than 2,400 employees around the world, we not only recognize our diverse perspectives, we champion our different outlooks and firmly believe it to be what makes us better together.

You can expect to work in a supportive and nurturing environment, with experts in their fields who strive for quality and excellence without compromising others. We also believe in a flexible and autonomous working environment, focused on the continual growth of our employees.

Diversity of experience and skills combined with passion is a key to innovation and brilliance, so we encourage applicants from all backgrounds to apply to our roles.

That’s who we are: A team that recognizes our strength is in working together to not only get things done, but also lead the industry with a bold approach that’s dedicated to making our customers better. Come join us.