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Renewal Manager

unlimited holidays - extra holidays - extra parental leave - fully flexible

Remote:

Full Remote

Salary:

32 - 38K yearly

Experience:

Junior (1-2 years)

Work from:

Portugal

Offer summary

Qualifications:

1-2 years in Sales or Customer Success, Proven track record in retention and upsell, Strong project management skills, Salesforce experience preferred.

Key responsabilities:

Manage all phases of the renewal process
Identify customer requirements and strategies

Salsify Computer Software / SaaS SME http://www.salsify.com

501 - 1000 Employees

See all jobs

Job description

Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless, and create memorable commerce experiences. Our products provide a competitive edge through experiences that improve brand trust, amplify product differentiation and assortments, increase conversion rate, improve profit margins, and speed time to market.

Learn how the world’s largest brands, including Mars, L'Oreal, Coca-Cola, Bosch, and GSK, as well as retailers and distributors such as E.Leclerc, Carrefour, Metro, and Intermarché use Salsify everyday to stand out on the digital shelf.

At Salsify, we strive to embody an equitable, diverse, and inclusive company culture. We are united across countries, levels, tenures, and a host of other dimensions of diversity. We understand that while work is just one aspect of who we are, a truly inclusive culture accounts for the full authenticity of every single human being that works here.

About the Opportunity

Overview:

Salsify is seeking a highly motivated, detail oriented and results-driven Renewal Manager to drive customer retention and growth for an assigned portfolio of customers in our Mid-Market segment. The Renewal Manager will own all aspects of the contract renewal process and work closely with the Customer Success team to mitigate risk + drive upsell.

How You’ll Make an Impact:

Executes on all phases of the renewal process

Pricing proposal
Negotiation
Contract creation

Identifies customer requirements, uncovers roadblocks, and executes renewal strategies to retain customers and increase ARR
Identify opportunities for upsell that may be tied to the renewal or originate from inbound customer inquiries mid-contract term
Proactively identifies churn risk by analyzing adoption and health metrics in partnership with the Customer Success Managers
Actively participates in the development and execution of cross-functional churn risk mitigation strategies

You'll Enjoy This Role If You Have:

1-2 years of experience in a Sales, Operations, Customer Success, or Account Management role
Consistent achievement of retention and upsell targets
Experience building credibility, trust, and rapport with stakeholders at all levels, both within and outside of the organization
A business focused mindset with strong commercial capabilities
Excellent communication, strong project management and organization skills
Salesforce experience is strongly preferred
Flexible schedule to accommodate US-based customer hours
Language requirements: English

#LI-JD1 #LI-remote

At Salsify, we maintain 3 core principles as part of our Compensation Philosophy:

We pay market rates, which are competitive and equitable
We pay based on performance and proficiency, not tenure
We adjust proactively; when the market moves, we do too

The posted compensation range reflects the base salary for this position. In addition to base salary, some eligible roles may also have a commission plan or a bonus incentive. All Salsify employees receive equity in the form of stock options. All full-time employees are invited to participate in our Total Rewards plan, which includes health & medical benefits, PTO, and more. Offers to join Salsify are based on a few criteria, including the scope of the role, the candidate’s work experience, targeted skills, internal equity of the team, and external market data.

National Pay Range

€32.300—€38.000 EUR

Salsify loves a good success story and it would be our privilege to help write yours! We recognize that talent and potential come in all forms and that years of experience does not guarantee on-the-job effectiveness or leadership potential. Our hiring process involves recognizing a person’s achievements, subject matter expertise, and passion, not just check marks next to a job description. If you have an interest in our roles please do not hesitate to apply - we would be happy to speak with you!

A member of Talent 'talent@salsify.com' will be reaching out about next steps if we would like to move forward.

Salsify’s mission is to empower brand manufacturers to win on the digital shelf.

Helping brand manufacturers to win online is what we do. Our culture is who we are. We are empowered. We are positive thinkers. We take action. We care deeply. These values have driven Salsify’s growth and earned the company numerous top workplace awards.

We are headquartered in Boston, Massachusetts and have hubs in Lisbon (Portugal) and Sydney (Australia). If you are excited to work in a fast-paced environment with a team that values agility, curiosity and passion, we want to hear from you!

Please see our Candidate Privacy Statement for information on the personal data we process in connection with your application.

An Inclusive Place To Work

Salsify does not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. Studies have found that people of color and women do not apply to jobs if they do not meet all the requirements. At Salsify we are committed to empowering a diverse workforce. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Accommodations

Salsify is committed to an inclusive hiring process, and we aim to provide accommodations for persons with disabilities. If you need any accommodations for the application or throughout the interview process please contact cx@salsify.com.