IT Systems Administrator (India-Based)

We’re Hiring: IT Systems Administrator (India-Based)!

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

We are currently on the lookout for an IT Systems Administrator to join our team at Cloudstaff, the #1 workplace everywhere!

Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!

Send your application here ⤵

CS Jobs - IT Systems Administrator

Role: IT Systems Administrator

Work Arrangement: Work from Home

Location: India

Schedule: Morning shift

Job Description:

• Respond to inbound service requests, incident tickets, and IT support inquiries from end-users and automated alarms via approved communication methods.
• Provide initial triage, troubleshooting, and resolution of technical incidents within your skillset, ensuring timely resolution or;
• Escalate unresolved issues and collaborate with Tier 2 NOC and Tier 3 Service Desk Analysts to identify root cause analysis, preventative measures, and workarounds.
• Perform basic service requests within your skillset such as backup recovery and configuration, and deploying Diamond’s managed software.
• Provide excellent customer service by managing communication with end-users throughout the lifecycle of their service requests, incidents, or changes.
• Ensure that any complaints or concerns raised by the customer are directed to the account owner within Diamond.
• Identify technical risks and remediate directly if possible, or escalate to appropriate stakeholders.
• Perform regular, proactive service on customer IT environments by aligning them to Diamonds best practice standards as part of Diamond TechOps process.
• Undertake remediation, maintenance and reconfiguration of customer environments as defined by the Diamond TechOps process.
• Attend meetings as required with the BTM to assist in the delivery of Diamond’s TechOps reports.

General Responsibilities

• Participate in rostered on-call duties.
• Comply with all Diamond policies, procedures and standards.
• Follow standard operating procedures (SOPs) to effectively manage and document all service requests, incidents, problems and change requests within Diamond IT’s ITSM tool, ensuring that all activities are captured, and tickets are kept up to date.
• In collaboration with Diamond Management, establish and pursue yearly goals to maintain continued performance and professional development.
• When hourly rates chargeable services are to be performed, ensure that the clients appropriate financial representative approves the work to be carried out, and is made aware of status of issues and time spent.
• Stay up-to-date with new technology, software, and IT trends.
• Attend team meetings, training sessions, and company events as required.
• Participate in ongoing professional development activities, including pursuing industry certification, to maintain and enhance IT skills and knowledge.
• Contribute to the development and maintenance of knowledgebase articles and customer documentation.
• Contribute to identified opportunities for service improvements, cost savings, and automation, and work collaboratively with management and operations teams to implement them.
• Liaise with third party vendor support to fulfil service requests and resolve incidents when required.
• Any other reasonable tasks as directed by Diamond Management from time to time.

Qualification and requirements:

• Microsoft Certified Associate
• Tertiary Qualification in Information Technology or related discipline (TAFE Cert 4, Diploma or University Degree)
• Knowledge of Veeam or equivalent backup solution

Non-negotiable skills & requirements:

• Excellent problem-solving ability
• Strong customer service skills including the ability to communicate with a variety of end users with a range of abilities and backgrounds
• Working knowledge of TCP/IP networking, DNS, routing, firewall and VPN technology
• The ability to rapidly adapt to new products and technologies
• Working knowledge of and experience with Windows Server and client Operating Systems
• Microsoft technologies (Windows Server, M365, Azure, etc) experience

Perks & Benefits:

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled
• Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
• Endless opportunities for career advancement
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Tech-on-wheels Support
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

Cloudstaff: Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.

**To become a priority applicant, please share a 1-2 minute video introduction detailing your experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.