IT Support Engineer

The IT Support Engineer provides day-to-day support for all computer-related and network operations for on-site and remote employees. The IT Support Engineer maintains and supports the integrity of the operating system environment and various computer systems. The Support Engineer will be an integral part of employee onboarding and offboarding success.

Our mission at AudioEye is to eradicate every barrier to digital access because we believe equal access to digital content is the right of every individual and the responsibility of every entity.

AudioEye is a team of passionate professionals dedicated to our ambitious goal of accessibility for all. Our mission guides us through every challenge and keeps our focus on our purpose – changing the way the world uses the internet forever.

How you’ll Contribute: 

• Provide courteous, professional first-line response to users in need of technical assistance
• Manage deployment, configuration and support of laptops, both Mac and Windows
• Manage deployment, configuration and support of mobile devices, both iOS and Android
• Configure and manage user accounts
• Manage inventory of IT equipment
• Triage, enter, and follow up on support tickets. Interpret problems, and provide technical support until completion through the incident management system
• Provide problem/resolution documentation for future reference expanding the IT knowledge base
• Onboarding and offboarding employee’s applications and equipment
• Support both Windows and Mac operating systems by diagnosing, troubleshooting and repairing hardware and software problems
• Ability to enforce IT policy and procedures

Who you are: 

• Bachelor's Degree in Computer Science, Networking, or Security
• 1-2 years experience in a similar role
• Proficiency with Microsoft Windows and MacOS business products and operating system
• Understanding of JIRA or other comparable ticketing systems
• Competent small networking abilities
• Proficiency with Google workspace/G Suite
• Experience managing cloud-based user directories (ex. Okta, OneLogin, etc)
• Ability to communicate effectively with others using written and verbal
• A broad set of IT skills and proven technical ability in multiple IT domains
• Ability to comprehend complex technical topics and specialized information
• Experience managing and troubleshooting Apple and Windows devices
• Strong attention to detail
• Ability to reliably execute and document new processes
• Ability to find a solution for or to deal proactively with work-related problems
• Strong service orientation and people skills
• Ability to utilize the available time to organize and complete work within given deadlines

Our Values:

• Relentlessly Prioritize the Customer
• Own Outcomes
• Be Straightforward
• Act Now & Iterate
• Grit
• Decide with Data 
• Hire and Develop A Players
• Be Coachable
• Organize and Plan
• Expect and Embrace Change

Benefits and Perks:

• Work with a talented but humble team
• Competitive compensation and equity
• Weekly paid family meal
• 401k, medical, dental, and vision insurance
• Flexible and Generous PTO Policy: If you feel you need a break to recharge, we encourage you to take it!
• 15.5 company-paid holidays including Juneteenth, MLK Day and a 1-week company shut down
• To support remote work conditions, AudioEye provides each employee a one-time stipend of $300 

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All AudioEye recruiting email communications will always come from the @greenhouse.io domain or audioeye.com. Any outreach claiming to be from AudioEye via other sources should be ignored.

Don’t Meet Every Single Requirement?

Studies have shown that women and people of color are less likely to apply to a job unless they meet every single qualification. At AudioEye, we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role and check some of the boxes in the job description in your past work history, we encourage you to apply. You may be just the right candidate for this or other roles!

Equal Opportunity Employer: We embrace equal employment opportunity.

AudioEye is committed to a policy of equal employment opportunity for all applicants and employees. It is our policy that employees will not be subjected to unlawful discrimination on the basis of race, color, religion, sex, age, national origin or ancestry, physical or mental disability, veteran or military status, marital status, sexual orientation, political ideology and any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to: recruitment, hiring, transfers, promotions, training, discipline, termination, compensation and benefits, performance appraisals, education, and social and recreational programs. We welcome and encourage applications from candidates of all backgrounds, abilities, and seek to ensure that all candidates have the opportunity to showcase their skills and qualifications during the hiring process. Please email accommodations@audioeye.com if you require an accommodation. 

Notice to Staffing Agencies: 

It is our policy that any and all contact with third party staffing vendors come through our Talent Acquisition department directly. We have established a preferred network of staffing partners that we engage with if and when we deem necessary. We ask that staffing agencies refrain from contacting our executives, hiring managers, or employees directly. Unsolicited resumes and inquiries will not be considered or responded to. Thank you for your understanding and cooperation.