Job description

About LastPass
LastPass is a leader in password and identity management, making it easier to log into life and work. Trusted by 100,000 businesses and millions of users, LastPass combines advanced security with effortless access for individuals, families, small business owners, and enterprise professionals. With LastPass, important credentials are protected and private – and always within reach.

We welcome new ideas, support your growth, and recognize your value, if this aligns with what you are looking for in your next career move, Join Us!

LastPass is looking for a Renewal Representative:

As a Renewals Representative, your role is crucial in managing and advancing renewal opportunities within our different systems. You will manage the renewal cycle from start to finish within our existing customer base, while also identifying opportunity for growth and expansion.

If you are passionate about complex problem solving and motivated by scale, then this is the role for you!

Who will you work with?

Outside of the Global Renewal team, you will also regularly collaborate with such teams like:

Customer Success
Support
Sales
Leadership

What are some of the exciting challenges you will be working on?

Renewal Strategy – You will own, drive, and lead the renewals process in collaboration with the customer success team to preserve and enhance customer contracts and relationships
Renewal Execution – You will actively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time commitments; negotiate and execute renewal contracts (in partnership with legal) that align to customer goals
Renewal Forecasting - You will maintain and report an accurate rolling 90-day forecast of renewals in your territory
Account Growth - You will discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth
Revenue Retention – You will develop the playbook for renewal engagement maximizing revenue retention

What does it take to work at LastPass?

Bachelor’s Degree or multiple years' experience in a similar role
Fantastic communication skills, written and spoken including fluency in English
Proven track record of consistently building customer relationships and successfully owning, driving, and leading the renewals process
Excellent relationship building and renewal engagement skills, self-motivated with a strong desire to succeed and grow as we grow

It's great, but not required:

Leadership experience
Salesforce experience

Why LastPass?

Market-leading password manager
High-growth, collaborative environment with inclusive teams
Remote first culture
Competitive compensation
Flexible Paid Time Off policies, including but not limited to: Quarterly Self-Care Days (4 extra paid days off annually) and Volunteer Days
Generous Parental leave
Comprehensive health coverage, dependents included
Home office setup support
LastPass families free account up to 5 members
Continuous learning and development opportunities

Unlock your potential with us - your skills, experience, and unique perspective matter more than just checking the boxes. Apply today, and let's build the future together!

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