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Tech Customer Support Specialist

Remote: 
Full Remote
Work from: 
Mexico, Latin America

Offer summary

Qualifications:

Fluent/advanced English required, Technical background or desire to learn, Experience with Microsoft Windows, Previous experience in customer support preferred.

Key responsabilities:

  • Provide information about products to customers
  • Troubleshoot technical issues for customers

NIR-YU logo
NIR-YU Human Resources, Staffing & Recruiting Scaleup https://nir-yu.com/
201 - 500 Employees
About NIR-YU
Nir-Yu specializes in helping Small and Medium Enterprises unlock the potential of their business. Our typical customer is worried about not being able to make enough progress on their product(s) or project(s) with their current team; they need additional team-members to deliver work on-time and with the required quality. Tight budgets also make it necessary to lower average wage costs, making it necessary to consider hiring internationally to lower costs. We help these companies by providing a bespoke service that finds and hires remote workers from Mexico, Colombia, Argentina, Chile, Brazil and other countries in LatAm based on the company’s specific job descriptions to work as an extension of their team and perform the required functions. Unlike many other companies, we don’t have a bench of contractors to be hired out, instead each team is hired specifically to meet specific requirements and to work exclusively as a remote employee.
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Job description

The Position:

As a Tech Customer Support Specialist, you will have an opportunity to join a very dynamic team and become a trusted advisor to our clients, with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders. You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.


Key Responsibilities:

  • Help existing and prospective customers by providing timely and accurate information about our products
  • Identify, analyze, and troubleshoot technical issues and provide effective solutions
  • Respond to support queries via phone, chat, and email
  • Help Customers with software and hardware configurations, billing, and merchant services related requests
  • Provide clear and complete documentation and notes on all service inquiries


Skills/Requirements:

  • Fluent/advanced English (MUST!)
  • Ability to work in different shifts 
  • An experienced PC user (General Microsoft Windows knowledge)
  • Existing technical background or a strong desire to explore the field of software and hardware products
  • Training and time-management skills
  • Communication and listening
  • Understanding of conflict resolution
  • Empathy, positive attitude and Self-Control
  • Desired: Previous experience in the Support field
  • Desired: Technical background and IT education
  • Desired: Experience in working with CRM and Jira

Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Technical EngineeringMicrosoft Dynamics CRMJIRATechnology EducationTechnical Support

Other Skills

  • Microsoft Windows
  • Empathy
  • Communication
  • Active Listening
  • Self-Control
  • Time Management
Are you interested?

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