Member Support Specialist

Vitable Overview

At Vitable Health, our team of engineers, clinicians, and operators are building a delightful and affordable primary care offering designed specifically for the 80 million Americans who are uninsured or under-insured.

We built Vitable because healthcare is complex and expensive, but everyone needs it.  Our vertically integrated primary and urgent care health program is delivered through a network of nurse practitioners via virtual or in-home visits. We designed our plan to make high-quality concierge care accessible to everyone.

We're growing quickly and are well-capitalized from world-class investors like YCombinator, Softbank, and First Round Capital along with incredible founders and operators with experience building and funding unicorns like Michael Seibel (YC, Twitch), Immad Akhund (Mercury), Allison Pickens (Gainsight), Jack Altman (Lattice), Dan Folkman (GoPuff) and others. We’re looking for passionate and dedicated team members to join Vitable and help us deliver care to more members!

The Role

As a Member Support Specialist at Vitable, you will play a vital role in delivering exceptional service to our members while supporting the day-to-day operations of our Clinical Operations team and affiliated providers. Your responsibilities will include managing member inquiries, coordinating care services, and facilitating smooth communication between members and providers. Reporting directly to the Clinical Operations Manager, you’ll collaborate closely with the Provider Operations team to ensure a seamless experience for our members and uphold Vitable’s commitment to accessible, high-quality healthcare.

Responsibilities:

• Deliver a delightful healthcare experience by providing exceptional customer service to new and existing members.
• Interact with members via phone, email, text, and chat to address any member concerns around appointments, and non-clinical questions about prescriptions, lab work, or other parts of their Vitable plan.
• Help find resources to coordinate care for members who need services outside of our scope of care.
• Conduct proactive outreach to members or eligible employees to educate them on Vitable’s offering and encourage them to utilize Vitable services.
• Provide support to Vitable affiliated providers, enabling them to deliver excellent healthcare experiences to our members.
• Contribute to small or function-specific projects with guidance and assistance from your manager.
• Surface and articulate basic problems and explore solutions to existing workflows or internal problems.

Required Qualifications

• Bachelor's degree or similar work experience- we’re interested in your discipline, commitment, and work ethic
• 1+ years of experience in customer service or operations- we want you to have practice in problem-solving
• You have strong communication skills and are collaborative, especially when teammates are faced with new challenges.
• Passionate about healthcare and creating equal healthcare access for all.

Bonus Qualifications

• Experience collaborating cross-functionally with teams within the operations department to help document best practices.
• Experience using Zendesk or equivalent customer relationship management platform.

Benefits

• Full Medical, Dental, and Vision coverage
• A generous equity plan
• Unlimited PTO
• Macbook and any other hardware you need to get your job done
• Mentorship program through First Round Capital
• Fun, creative, and collaborative work environment

Why Vitable?

• You believe healthcare should be simple, accessible, and delightful for everyone.
• You want to join an incredibly ambitious team to build the #1 company in healthcare for hourly waged employees.
• You love working at a super fast cadence with a great team, and having fun while doing it.
• Benefits (medical/dental/vision insurance, Unlimited PTO, WFH stipend, mentorship opportunities through First Round Capital, team kickoffs and offsites, etc.)
• We're remote-first with a national team!