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Virtual Assistant

extra holidays - extra parental leave
Remote: 
Full Remote
Contract: 
Full time
Work from: 
Philippines

Offer summary

Qualifications:

High school diploma or equivalent., Basic knowledge of digitizing software is a plus., Familiarity with design tools beneficial., Excellent communication and time management skills..

Key responsabilities:

  • Accurately input and process client orders.
  • Handle basic customer inquiries via email, chat, or phone.

Clark Outsourcing logo
Clark Outsourcing Scaleup https://clarkoutsourcing.com/
201 - 500 Employees
About Clark Outsourcing
No matter what brand you want to communicate with your customers, we always strive to keep it lively and warm as though you are doing the job yourself. Our team makes it a point to be well-immersed in your brand to make our partnership abiding. An offshore contact center can be best described as challenging and eventful. Situations often demand an organized, focused and professional management. This is what we offer and this is what we stand by. Our facility maintains a quiet but highly driven environment that both our employees and clients work best with. We believe that our workplace is also a learning center in that our employees learn the value of sensitivity, reliability and most especially team work. Furthermore, our employees have the strong inclination to be courteous even without the presence of clients. This is while they maintain their quiet confidence and letting your customers feel cared for. FIND THE BEST COMPANY THAT WILL FIT YOUR NEEDS. FIND US. Any BPO company can offer you almost all the services we also offer, but there are several factors that separate us from them. PASSION. We are passionate to give you the best comprehensive service simply because our business and our people depend on your business. EXCELLENCE. We strive to keep our services to be always above par. QUALITY. We always find ways to improve the quality of our services (generating feedback and updating our systems) to help our employees, clients and customers work better together. PEOPLE. Our company comprises of hardworking people who are driven and most willing to improve themselves in order to give our clients and your customers the service that you paid for.
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Job description

Position Title: Virtual Assistant

Work Set Up: Onsite

Schedule: 9:00 AM - 6:00 PM PHT
Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown:

We are looking for a detail-oriented and proactive Virtual Assistant to join our team and support the promotional products industry. This entry-level role includes order entry, basic customer service, artwork processing, and entry-level digitizing. The ideal candidate is organized, eager to learn, and has a keen eye for detail to ensure accuracy in order management and design adjustments.

What You’ll Do:

  • Order Entry & Processing:

    • Accurately input and process client orders

    • Verify order details, including product specifications and artwork requirements

    • Track orders and provide status updates as needed

  • Customer Support:

    • Handle basic customer inquiries via email, chat, or phone

    • Provide order updates, product details, and resolve minor issues

  • Entry-Level Artwork & Digitizing:

    • Assist in basic artwork processing (resizing, format adjustments, minor edits)

    • Convert artwork into digitized embroidery files using entry-level digitizing software

  • Administrative & Documentation Support:

    • Maintain organized records of orders, artwork, and communications

    • Manage files, emails, and customer requests efficiently


What We’re Looking For:

  • Education: High school diploma or equivalent (college degree preferred)

  • Skills:

    • Strong attention to detail and accuracy.

    • Basic knowledge of digitizing software (Wilcom, Pulse, or equivalent) is a plus.

    • Familiarity with design tools (Adobe Illustrator, Photoshop) is beneficial.

    • Excellent communication and time management skills.

    • Ability to multitask in a fast-paced environment.




Why You’ll Love Joining the CO Fam!

At Clark Outsourcing, we’re redefining what it means to work in a BPO. This isn’t your regular office setup-it’s where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you’ll have to experience it yourself to believe it.

Here’s what’s in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, it’s not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can’t wait to welcome you to the team!


Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Photographic ProcessingCustomer SupportAdobe PhotoshopAdobe Illustrator

Other Skills

  • Order Entry
  • Detail Oriented
  • Communication
  • Digitization
  • Time Management
  • Multitasking
Are you interested?

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