Date Posted:
2025-01-27
Country:
United States of America
Location:
UTCT1: Corp - CT - Remote Remote Location, Remote City, CT, 06101 USA
Position Role Type:
Hybrid
RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.
To realize our full potential, RTX is committed to creating a company where all employees are respected, valued and supported in the pursuit of their goals. We know companies that embrace diversity in all its forms not only deliver stronger business results, but also become a force for good, fueling stronger business performance and greater opportunity for employees, partners, investors and communities to succeed.
The following position is to join our Corporate RTX Enterprise Infrastructure Services (EIS) team:
Role Overview:
Responsible for supporting the Video Tele-Conferencing space which will include Zoom Administration, EndPoint Management and support of other services owned by the VTC team.
Primary Responsibilities:
- Participate in installation, troubleshooting, and testing of equipment and systems working with internal and external partners.
- Create and maintain inventories of all equipment owned and supported by the VTC team. Ensuring it’s accuracy for billing and vendor management purposes.
- Work with vendors to ensure equipment is maintained and managed per our contracts.
- Develop and assist with vendor release management by coordinating dates, times, change tickets and Service Desk information.
- Responsible for testing new functionality and release planning which includes associated documentation and processes.
- Ensures all content in self-service, organizational site, and operations playbook are reflective of releases, enhancements and user experience.
- Responsible for creating and maintaining our team playbook.
- Update software versions on existing Polycom and Cisco endpoints to current version.
- Respond to and troubleshoot internal and external client needs and requests per our SLA’s. Participate and support MIMs against our services.
- Work directly with key customers for audio/video conferencing services.
- Excellent decision making and critical-thinking skills
- Ability to meet deadlines.
- Ability to learn and support new technologies and train others
- Outstanding organizational and communication skills are required
- Detailed oriented.
Qualifications You Must Have:
- Typically requires a University Degree or equivalent experience and minimum 5 years prior relevant experience, or an Advanced Degree in a related field and minimum 3 years experience
- 1-3 years Zoom Administration, EndPoint Management (specifically Cisco and Polycom)
- U.S. Citizen Required
- Location: REMOTE
Qualifications We Prefer:
- Preferably 3-5 overall experience with Zoom Administration, Video and Audio Conferencing and EndPoint Management
- Detailed oriented
- Ability to learn and support new technologies and train others
- Outstanding organizational and communication skills
What We Offer: Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.
Learn More & Apply Now!
#reempowerprogram
This role is also eligible for the Re-Empower Program. The Re-Empower Program helps support talented and committed professionals as they rebuild their capabilities, enhance leadership skills, and continue their professional journey. Over the course of the 14-week program, experienced professionals will gain paid, on-the-job experience, have an opportunity to participate in sessions with leadership, develop personalized plans for success and receive coaching to guide their return-to-work experience. Upon completion of the program, based on performance and contributions participants will be eligible for a career at RTX.
Minimum Program Qualifications
To qualify for the RTX Re-Empower Program, candidates should:
- Be on a career break of one or more year at time of application
- Have prior experience in functional area of interest
- Have interest in returning in either a full-time or part-time position
The salary range for this role is 82,000 USD - 164,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.
This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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