Support to Business Consultant - Payspace

Who we are is what we do.

Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. 

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of our success story?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

Purpose:  

• The Support 2 Business Consultant is responsible for contributing to a world class support 2 business desk by implementing best in class practices and processes and timeously addressing areas of improvement with regards to product with internal customers. Acting as the technical port of call for all internal colleagues when required.  

Duties

Support 2 Business Desk:  

• Review, address and resolve internal technical support trends to ensure knowledge/capability improvement in the business  

• Work with the Operational leads to ensure consistent technical upskilling of teams.   

• Resolve system and coach on issues raised by relevant departments to mitigate risk and improve service levels.  

• Research, identify and implement best practice standards to ensure that best in class colleague support.  

• In collaboration with operational managers identify improvement areas and implement to ensure best in class support is provided to colleagues.  

• Report monthly to the Support 2 Business Manager where areas of improvement and technical system issues have been identified and addressed.  

 Ensures customer excellence:

• Ensure departmental standards are maintained and reviewed on an ongoing basis to ensure service delivery excellence to external and internal customers.  

• Drives the company’s values and service standards with regards to customer interaction.  

• Adheres to and makes improvement recommendations with regards to business processes and systems to meet the company’s quality requirements.  

• Take personal accountability for service excellence.  

 Teamwork:  

• Collaborate with other support desk managers to ensure efficiencies and best in class support to customers.   

 Self-development:  

• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.  

• Prepare personal development plan in conjunction with Head of Support and implement in line with business requirements.  

 Information security: 

• Understand their role within the organisation from an information security perspective and commit to protecting the organisation’s security information assets.     

Preferred qualifications 

• Business related tertiary qualification  

Experience:   

• Minimum 5 years’ experience working within a payroll environment.  

• PaySpace product expert  

• Administration of computerised payroll systems   

• Administration of computerised HR systems   

• Extensive knowledge of South African legislation  

• Ability to demonstrate MS Excel skills   

Requirements:  

• Display innovation to assist with streamlining processes  

• Display excellent communication skills  

• Must have good mathematical skills  

• Must have strong analytical skills  

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. 

Some things you’ll enjoy

• Provided computer equipment tailored to your role

• Stock grant opportunities dependent on your role, employment status and location

• Additional perks and benefits based on your employment status and country

• The flexibility of remote work, including WeWork access where available

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of  race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.

Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.

Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at recruiting@deel.com of the nature of the accommodation that you may require, to ensure your equal participation.