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IT Hardware & Troubleshooting Consultant with German skills m/f/d

Remote: 
Full Remote
Contract: 
Freelance
Experience: 
Mid-level (2-5 years)
Work from: 
Romania

Offer summary

Qualifications:

Completed studies in technical or scientific field., 3-5 years of professional experience in Microsoft Windows environment., Fluent in German and very good English., Experience in computer networks and direct customer support..

Key responsabilities:

  • Provide technical support to customers and partners.
  • Manage configuration project planning and implementation.
ATOSS Software SE logo
ATOSS Software SE https://www.atoss.com
501 - 1000 Employees
About ATOSS Software SE
At ATOSS we are shaping working environments to the benefit of companies, employees and society. We are paving the way to working environments that are more creative, more intelligent and more humane. At the same time, we are revolutionizing the interaction of cost efficiency and humanity. This vision of a human economy drives and motivates us. Since 35 years, ATOSS has ranked as a trendsetter and key player in the workforce management market. Every day, ATOSS solutions are making significant contributions towards higher value creation and greater competitive strengths for more than 15,000 customers. We are enabling the implementation of employee-oriented working time concepts, thereby ensuring greater job satisfaction – meanwhile in over 50 countries worldwide. Our customers include companies such as Deutsche Bahn, Douglas, EDEKA, HORNBACH, Lufthansa, Sixt SE, thyssenkrupp Packaging Steel or W. L. Gore & Associates. #HumanEconomy Visit our website www.atoss.com Imprint and Data Privacy Policy: https://www.atoss.com/en/imprint https://www.atoss.com/en/data-protection-agreement
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Job description

YOUR TASKS:

 

Troubleshooting:

  • Provide our existing customers and partners with highly professional technical and specialist support
  • Document, analyze and process complex customer problems and requests
  • Develop and test appropriate solutions
  • Be the interface between users and development

 

Configuration & project management:

  • Exciting projects in the area of technical integration of terminal hardware to our software
  • Varied tasks in all sectors, from SMEs and DAX companies to international corporations
  • Responsibility for the planning, requirements analysis and implementation of challenging customer projects
  • Advice on technical issues and application problems
  • Independent project and schedule planning in an extremely collegial and motivated team
  • A working day without routine
  • Regular assignments with our customers - remotely

 

YOUR SKILLS:

 

  • Ideally Completed studies - in the technical or scientific field
  • Technical affinity, experience in the field of computer network
  • Experience in and enjoyment of direct customer contact, ideally in an advisory capacity
  • Troubleshooting experience: Willingness to research complex software and IT systems
  • Fluent German and very good English skills
  • Ability to communicate with different user groups (IT, HR)
  • You work effectively and can set priorities
  • 3-5 years of professional experience in Microsoft Windows
  • Environment (Linux/Unix is an advantage)

 

We offer:

 

  • Onboarding: HR Induction, Newbies-Day, Training for our internal products & Buddy-Program
  • Benefits: meal vouchers, performance bonus, recommendation bonus, voluntary company bonus, free parking at our VOX Technology Park location in Timisoara, Bookster for bookworms, gaming rooms & rooftop access in Timisoara
  • Company culture: flexibility through HYBRID working style (50% work from home), 23 vacations days from start, Diversity & Inclusion Team – culture talks, company event (Halloween/Christmas/ Summer party, team buildings), Barista corner in Timisoara, fresh fruit & sweets day after every release cycle, relocation package for those who wish to move to Timisoara/Sibiu
  • Career and development: career model with Expert- & Leadership Track, LinkedIn Learning, German language course if department requires, Java and Scrum certifications
  • Health Initiatives: medical subscription with a national-wide medical provider, 7Card for fitness activities, Timotion & Spartan sponsors
  • Security and Stability: Stock exchange presence in the German SDax & TecDax, over 30% EBIT-Marge, Scale-up, 18 years with record sales and earnings, visibility, future product
  • 2 locations in Romania: TIMISOARA – VOX Technology Park | Calea Torontalului nr 69 | building B and SIBIU Str. Nicolaus Olahus | No.5 | Business Center Sibiu | Building B | Ground Floor
  • Standard contract: CIM

 

ATOSS Software SE | recrutare@atoss.com

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Project ManagementTechnology IntegrationLinuxComputer NetworksUnixCustomer SupportLinguistics

Other Skills

  • Microsoft Windows
  • Troubleshooting (Problem Solving)
  • Teamwork
  • Communication
  • Problem Solving
Are you interested?

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