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DACH Operations Manager

Remote:

Full Remote

Experience:

Senior (5-10 years)

Work from:

Switzerland, Austria, Germany

Offer summary

Qualifications:

3-5+ years of experience in a similar role, Excellent English and German communication skills, Experience managing large service teams, Strong negotiation and presentation skills.

Key responsabilities:

Lead operations for major business accounts
Develop and sustain excellent customer relationships

A&O IT Group SME https://www.aoitgroup.com/

201 - 500 Employees

See all jobs

Job description

LOCATION: Cologne or Dusseldorf - Remote working

The DACH Regional Operations Manager leads the Operations for A&O IT Group within the region allocated, you will act as a single point of contact for all activities relating to the major business accounts. You will develop and sustain excellent customer relationships at all levels and ensure that all contractual service levels are achieved; ensure customer satisfaction; and commercial control. The role will also manage budgets and P&L for their assigned accounts. Leads the Operations Team where appropriate with escalations and provide advice and guidance to more junior members of the team.

You will be responsible for ensuring retention of existing business and explore and secure areas for business growth by working with the sales and bid support teams to create opportunities and providing data for bid documents.

RESPONSIBILITIES:

As part of the Senior Leadership Team, shape the strategy and drive for success in the DACH region.
Provides strategic direction and leadership to direct reports and extended team
To develop, mentor, coach and train the team to ensure all members are working to their maximum potential
Representative for senior executive level customer interactions regarding the Service Delivery, Field Services and Sales/Business development functions in the DACH region
To develop and sustain excellent customer relationships
To perform the role of primary point of contact for regional accounts.
Deals with customer escalations and resolutions as required
To manage all aspects of the A&O portfolio pertinent to the contracted deliverables with each assigned client.
Provide advice and guidance to the rest of the Team Members.
Deal with high level and complex customers with substantial order/invoicing values.
To conduct service reviews and service development meetings at regular intervals with the client.
To develop and widen regional client relationships
To support partner management in managing the service partners
To support the leadership teams in any restructuring, future divestitures, mergers and acquisitions.
To ensure the appropriate documentation e.g. Contract, Service Element Descriptions, Change Control Notes are created and maintained for assigned accounts.
To negotiate and manage any required amendments to contract.
Effectively managing third party relationships, including but not limited to negotiation and cost reduction
Work with Project/ Transition management for the implementation of new business. Own and execute transitions of new business where the deliverables and scale are appropriate.
Any other activities that enhance the service or financial performance of assigned accounts. Within the constraints of the authority of the position.
Comply to company process and procedures and provide support in audits and quality assurance processes

To interact with the Field, Customer Support Centre and Logistics teams to ensure understanding of key customer issues and concerns which affect your accounts are jointly addressed
To be a brand ambassador for A&O IT Group in DACH and across the globe.

ESSENTIAL SKILLS & QUALIFICATIONS:

3-5+ years, experience in a similar role
Able to command respect and operate at a senior level internally and externally, with both suppliers and customers
Able to Identify and develop revenue opportunities within new and existing accounts experience of management of large service teams in a distributed working environment
Diplomatic and highly influential, able to motivate senior level contacts with good negotiation and presentational skills
Excellent English and German verbal and written communication skills and ability to convey information clearly and effectively.
Team player, positive, self-motivated, enthusiastic, and proactive.
Organised, with the ability to identify and resolve problems, to multi-task and work simultaneously on multiple projects to consistently meet stretching timescales
Flexible and adaptable to meet changing business demands and working environments.
Numerate and commercially astute. relationships and to help with the sales process
Excellent PC Skills – MS Office 365, PowerBI

ABOUT US:

A&O IT Group is an award-winning, fast-growth, global IT services and cyber security consultancy operating in over 130 countries. A&O IT Group is proud to sit within the Stock Exchange's Top 1000 most inspirational companies in the UK.

OUR VALUES:

Our team prides itself on our core values and commitment to doing the basics brilliantly. If you too strive to engage & delight, we would love to hear from you.