Client Services Manager

Responsibilities:

• Developing effective communication platforms for clients and staff.
• Expanding network and working relationship through existing and new clients
• Onboarding and offboarding of clients and staff members.
• Meeting with clients to discuss services and concerns or potential issues
• Overseeing the client service team to ensure client satisfaction
• Developing strategies to improve client services and company performance
• Managing communication between clients and internal teams
• Resolving client complaints and issues in a timely and satisfactory manner
• Tracking and measuring team performance to ensure client service standards are met
• Providing regular updates to clients and stakeholders on project or requests progress
• Identifying opportunities to expand client services and increase client satisfaction
• Offering advice to clients on services and products.
• Participating in marketing campaigns.
• Business Review with Internal top management
• Strategic Planning

Qualifications:

• Proven work experience as a Client Services Manager or similar role
• Experience in customer service is required
• Excellent communication and leadership skills
• Ability to build and maintain professional relationships
• Understanding of customer service practices and principles
• Proficiency in customer relationship management (CRM) software
• A Bachelors degree in Business Administration or a related field