Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
NOTE: For non-exempt positions, the employer will consider a remote location for this position in the following states only: Alaska, Alabama, Colorado, Delaware, Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Missouri, Mississippi, Nebraska, North Carolina, North Dakota, New Hampshire, Ohio, Oklahoma, Pennsylvania, South Dakota, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin, Wyoming
Job Type:
Full time
Exempt/Non Exempt:
Hourly
Job Description:
Primary Duties and Responsibilities:
Responsible for handling incoming calls to the insurance call center with the ability to respond to all customer inquiries and requests with a high level of customer service.
Determine the insurance needs of the customer through the probing process and offer a proposal with the appropriate insurance coverage/protection solutions. Achieve a balance in production to meet company business and growth objectives by maintaining an appropriate mix of business. Provide professional product expertise by thoroughly explaining coverage limits, deductibles, payment options, policy language, and servicing provisions. Incumbent also provides expert advice by careful review of all available products and offers the best value or solution to the Member/customer. Respond to current policyholder inquiries and requests.
Initiate Lead And Prospect Generation From Established Lead Management Business Rules To Effectively Manage And Leverage Sales Opportunities Including, But Not Limited To:
Expiration dates and subsequent follow-up to provide quotes,
Follow up on existing mono-line accounts by mail/telephone for the purpose of cross-selling,
Work campaigns to increase sales and ultimately member penetration of insurance-related products
Develop networking referrals
Develop referral relationships with other sales representatives, i.e. membership, life & health agent, etc.
Ensure that insurance applications are submitted in accordance with agency policies and procedures with efficiency, quality, and accuracy; with supporting documents/forms. Maintain current carrier information to ensure compliance with carriers’ underwriting guidelines, and binding authority to reduce E & O exposures.
Responsible for the sales of credit cards, memberships, and other products deemed vital by executives.
Agent and leader develop annual performance plans to support Club initiatives. Actively participate in the ongoing progress reviews by monitoring results and looking for continuous improvement opportunities. Perform other duties as necessary.
Meet And/or Exceed Sales, Membership, And Other Production Requirements.
Auto req ID
429706BR
Minimum Education Required
High School/GED
Job_Category
Insurance
Education:
Additional Qualifications/Responsibilities
High School diploma or equivalent. Insurance industry training programs a plus
Possess appropriate State Property & Casualty insurance sales license
Ability to attain and maintain state license for membership sales as required
Experience:
Demonstrated sales and marketing success
Experience in computer quoting software and e-mail applications.
Knowledge And Skills:
Goal-oriented and self-motivated to help members/customers and prospects achieve and maintain their financial goals.
Strong verbal and written communication skills including presentation ability.
Solid selling and sales process skills
Ability to build a strong customer base.
Must be organized with the ability to manage time wisely.
Ability to navigate MS Office applications (Word, Excel,)
Education:
III. Preferred Qualifications
At least 2 years of Call Center Sales experience
Bachelor’s degree in business, Sales, Marketing, or a related field
IV. Work Environment
This is a remote call center position. Call Center employees to work remotely full-time. An exception to this would be in the case of connectivity or service level issues, in which employees would be required to report temporarily to a designated ACG facility (if located <50 miles from an office) until connectivity or service levels are restored.
Certificates/Security Clearances/Other City*
United States
State*
N/A
Job Code
Ins Insurance
Affiliate Sponsor
AAA
