Customer Service Advisor

At World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.

The Customer Service Advisor is an integral part of the Watson Team, a fast-paced customer service team with a responsibility for delivering an exceptional customer experience to customers in the UK.

KEY RESPONSIBILITIES:

• Confirming order status with customers
• Advising customers of non-delivery specifics
• Dealing with customer enquiries relating to orders and deliveries
• Taking inbound calls from customers.
• Liaising with Sale Advisors, Business Account Managers, Customers, Departments and Suppliers
• Processing orders from customers during busy periods
• Updating customers account details
• Compliance with Data Protection Act & GDPR
• Compliance with Company Policies & Procedures
• Complaint resolution within a timely manner and in accordance with company expectation.

PERSON SPECIFICATION (BACKGROUND AND SKILLS):

• Work experience gained in a customer services role is essential in a fast-paced office or Contact Centre.
• A desire to build a career in customer service.
• Telephone based customer services experience is desirable.
• Excellent customer service skills are essential
• Strong written and oral communication skills are essential.
• Strong interpersonal skills
• A collaborative approach is essential
• Strong attention to detail is essential as is ability to work methodically
• Strong IT skills that include Microsoft Office (Word, Excel, Email & Web) awareness and experience is essential
• Strong data entry skills and high levels of accuracy are essential