Technical Customer Support Representative (Croatian or Serbian)

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit Croatian or Serbian speaking Technical Customer Support Representative to join their team in Romania. 

Position: Technical Customer Support Representative

Location: Remote, Romania

Employment type: Full-time

Remuneration: Base salary + performance bonuses.

DUTIES AND RESPONSIBILITIES:

• Respond to customers incoming calls and emails regarding their electronic equipement
• Ensure customer satisfaction and provide professional technical customer support
• Answer customers' questions, handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Identify when the issue should be re-assigned to another department or more senior representative
• Keep records of customer interactions, comments, and complaints, and in line with internal procedures
• Keep up-to-date with procedures, guides and manuals which will help you in contact with customers as well as to understand the product supported. 

REQUIREMENTS:

• Based in or willingness to move to Romania within a short notice
• Native/fluent in and Croatian or Serbian, both verbal and written. Fluent in English (minimum B2 level)
• EU citizen or sorted our residency status in Romania (no visa support available!)
• Computer literate with sound knowledge of Microsoft Office package
  
• A strong working capacity with general office tools
• Ability to meet tight deadlines with minimum supervision and in timely manner
• Ability to work independently, while being a team player at the same time
• Customer-oriented role experience will be considered as an advantage
• Academic degree will be considered as an advantage. 

BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
• Work remote from anywhere in Romania! 
• Relocation support and accommodation
• Private medical insurance
• Meal tickets
• Performance bonus
• Guidance and tools to reach your full potential 
• And many more!