gh-intro>
<text>
As a Senior Customer Support Specialist, you will work in a young and energetic team. You'll have the environment and opportunities to help us improve our processes make them even more efficient, and create the best customer experience.
</text>
</gh-intro>
<gh-about-us>
<title>About us</title>
<text>
With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
</text>
</gh-about-us>
<gh-role-detail>
<title>About the role</title>
<text>
We are looking for a Senior Customer Support Specialist for the UK and IE CS Safety Team, therefore you must have excellent spoken and written English skills and feel comfortable supporting our users through all channels, including phone support. As a Senior Customer Support Specialist, you will work in a young and energetic team. You'll have the environment and opportunities to help us improve our processes make them even more efficient, and create the best customer experience.
</text>
</gh-role-detail>
<gh-responsibilities>
<title>Main tasks and responsibilities:</title>
<bulletpoints>
- <point>Representing Bolt in the United Kingdom and Ireland.</point>
- <point>Supporting the safety of Bolt's users.</point>
- <point>Communicate with our users and local authorities via phone and email.</point>
- <point>Boosting brand loyalty by showing our users what excellent customer support looks like.</point>
- <point>Contributing to and sharing ideas that improve the quality and efficiency of Bolt's customer support.</point>
- <point>Being a key player in building a support team in a challenging growth environment.</point>
</bulletpoints>
</gh-responsibilities>
<gh-requirements>
<title>About you:</title>
<bulletpoints>
- <point>You have previous experience in a customer support role.</point>
- <point>You have the flexibility to work weekends and shifts (nights included)</point>
- <point>You have a customer-first attitude with a passion for helping others.</point>
- <point>You have a curiosity as to why customer support is contacted in the first place and be ready to tell the story to other teams within Bolt.</point>
- <point>You have excellent spoken and written English skills (Any other language is a plus).</point>
- <point>You are passionate about new technologies and ridesharing.</point>
</bulletpoints>
<text>
Experience is great, but what we look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
</text>
</gh-requirements>
<gh-perks>
<title>Why you’ll love it here:</title>
<bulletpoints>
- <point>Play a direct role in shaping the future of mobility.</point>
- <point>Impact millions of customers and partners in 600+ cities across 50+ countries.</point>
- <point>Work in fast-moving autonomous teams with some of the smartest people in the world.</point>
- <point>Accelerate your professional growth with unique career opportunities.</point>
- <point>Get a rewarding salary and stock option package that lets you focus on doing your best work.</point>
- <point>Enjoy the flexibility of working in a hybrid mode with at least 3 days in the office each week to foster strong connections and teamwork.</point>
- <point>Take care of your physical and mental health with our wellness perks.</point>
</bulletpoints>
<text>*Some perks may differ depending on your location and role.</text>
</gh-perks>
