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Operations Support Specialist III

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

United States

Offer summary

Qualifications:

High school diploma required, 3+ years of industry experience, Fluent in English, Strong knowledge of travel management reporting fields preferred, Ability to pass extended government background check.

Key responsabilities:

Analyzes and tracks transaction errors
Corrects errors to ensure data accuracy
Handles invoicing processes in back-office system
Works with various reporting systems
Attends team meetings and shares best practices

CWT XLarge https://www.mycwt.com/

10001 Employees

See more CWT offers

Job description

CWT is one of the world's leading digital travel management companies and as a Business-to-Business-for-Employees (B2B4E) travel management platform, companies and governments rely on us to keep their people connected – anywhere, anytime, anyhow – and across six continents, we provide their employees with innovative technology and an efficient, safe and secure travel experience.

Joining us means being part of a market-leading global company, working in a collaborative, multi-cultural and entrepreneurial environment.

Position Overview

CWT is seeking an Operations Support Specialist III

Position Description

Data Integrity / Data Verification and Update
Analyzes and track transaction errors
Identifies recurrent errors according to source and cause to provide feedback to the accountable team for action
Corrects all errors to ensure data accuracy for reporting purposes
Creates and maintains account-specific reporting fields
Handles various invoicing processes in the back-office system
Ensures collection and/or notification of missed transaction fees
Works with multiple proprietary and industry reporting systems such as ARC, BSP, Glory, Matrix, AQUA, etc.
Ensure proper documentation within PNRs and data systems
Attends team meetings to receive updates, address challenges, and share best practices
Works independently in high volume/fast-paced environment
Keeps immediate supervisor informed of all problems or unusual matters of significance
Takes prompt corrective actions where necessary, or suggests alternative courses of action which may be taken
Other Duties
May perform other duties as backup to areas of the department as assigned

May be required to assist with department-related projects and implementations (clean-up, startup, closeout, etc.)

Qualifications

Position Requirements

Experience & Education

Education
High school diploma
Experience
3+ years of industry experience
GDS knowledge
Languages
English fluent
Knowledge, Skills, and Abilities (KSAs)
Ability to pass extended government background required
Must be a US citizen or resident
Strong knowledge of travel management reporting fields preferred
Detail-oriented to ensure a high level of data accuracy
Basic MSOffice skills to create spreadsheets, tables, and documents
Excellent oral/written communication skills to communicate with team members, supervisor, and manager
Capable of working with minimal supervision
Ability to meet productivity goals
Strong organization/time management skills

CWT is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.  

CWT also offers opportunities to all job seekers including job seekers with disabilities.  If you need reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to TalentAcquisitonAmericas@mycwt.com.  In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.