Sr. Customer Contracts Analyst

Description

Sr Customer Contract Analyst

Owns and manages the contracts and change order process and works proactively with Business Development, Operations and Finance in the development and execution of contract documents with a primary focus on customer satisfaction. Drives revenue targets and departmental goals through active workload management and prioritization. Identifies project and/or individual contract-related risks and provides swift resolution to ensure timely execution of contracts and change orders.

Job Responsibilities

• Maintains ownership of and manages contract process to ensure timely delivery and execution consistent with standard cycle times, including but not limited to, the coordination and finalization of the contractual instrument to align with defined scope of work.
• Drafts and negotiates contracts, and related documents. Analyzes and validates contract changes and provides appropriate commentary to internal stakeholders and Customer to support the overall contract scope. Proactively communicates contractual issues to internal parties, escalates deviations to department leadership and stays engaged in the communications until issues are resolved.
• Drives quarterly revenue targets through active workload management and prioritization and setting of plans for delivery and execution. Contributes to team effort and takes self-initiative to accomplish individual targets that align with quarterly departmental goals.
• Develops Customer relationships and works independently with internal stakeholders and Customer on assigned projects. Attends face-to-face meetings or calls with internal stakeholders and Customers as needed to ensure timely execution of contract.
• Updates and maintains timely records in Customer Relationship Management (CRM) system and Contract Management System based on Global Deal and Contracts Management (GCDM) processes throughout the day on a daily basis.
• Works consistently within the department’s metrics/timelines for completion of documents.
• Follows all GDCM review processes and strives to consistently deliver a quality product to both internal and external Customers. Evaluates contracts for completeness and accuracy by comparing to department guidelines to determine adherence and ensures that corrections are appropriately made and documented to ensure the highest quality document is always delivered.
• Maintains a high level of flexibility. Proactively creates and resets priorities as the need arises to adhere to standard turnaround times. Identifies and raises issues before they become critical and adjusts quickly to the changes of a dynamic organization.
• Perform all other duties as assigned. Minimal travel may be required (up to 25%).
  
  

Qualifications

QUALIFICATION REQUIREMENTS

• BA/BS degree in a Business Administration, Finance or Legal field with a minimum of 2 to 5 years of experience preferably in contract drafting, and/or contracts management within a clinical research/pharmaceutical environment; or equivalent combination of education, training, and experience.
• Must be customer-centric, self-motivated, and proactive.
• Flexibility in responding to job demands.
• Must have excellent problem-solving skills and above average attention to detail.
• Ability to perform several tasks simultaneously to meet critical deadlines and possess strong analytical skills.
• Ability to work successfully in a team environment and maintain effective working relationships with colleagues and manager.
• Demonstrates effective time management skills.
• Ability to prioritize multiple tasks with management guidance and oversight.
• Excellent interpersonal, verbal and written communication skills.
• Demonstrates a positive and flexible attitude toward new and/or unconventional work assignments.
• Ability to consistently perform and deliver a high-quality work product.
• Excellent organizational skills with ability to prioritize multiple tasks.
• Ability to work well under pressure and adapt to changing priorities.
• Professional ability to interact with individuals at all levels and different personalities.
• Good interpersonal skills and ability to work well with others.
  
  

Get to know Syneos Health

Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.