Director, IT Solution Delivery & Support
About us:
vineyard vines is a highly successful, privately held, American clothing and accessory retailer founded in 1998 on Martha’s Vineyard by brothers, Shep & Ian Murray. With Shep & Ian still at the helm today, vineyard vines has experienced exponential year over year growth and now operates over 120 retail locations including an outlet division, a successful e-commerce business, domestic distribution center, and expanding corporate headquarters. In addition, vineyard vines is carried in major department stores such as Nordstrom and Bloomingdales as well as numerous specialty boutiques across the US.
vineyard vines was founded on a state of mind that Every day should feel this good.
You don’t need to be on a beach, by the ocean or on vacation to have Every day should feel this good moments. It’s a state of mind that we all experience, and one where everyone is invited. At vineyard vines, we don’t just live an #EDSFTG life away from our desks—we bring it to work with us, too.
In our stores, at our Harbor Drive headquarters or working remotely, our company culture is fun, encouraging and welcoming to all. We work hard and play harder, and we never take ourselves too seriously. And while we have many company goals, our number one priority is making vineyard vines a great place to work for all employees.
Our team is our family, and we’d never have grown to where we are today without them.
We’re committed to building an inclusive team across all channels, departments and stores within our community. We hope you’ll join us and see what the smiling pink whale is all about
Overview:
Vineyard Vines is seeking candidates for a Director role on our IT team to lead IT solution delivery and support for some of our most critical business processes and application systems. This role will report to the CIO. From a process, application systems & function standpoint, this includes:
- Product lifecycle management (Centric … with a new Sourcing system slated for solution delivery work in 2025) – Planning, Design, Creative, Merchandising, Production and Manufacturing partners
- Enterprise resource planning (MMS & Solomon … with a new Finance system slated for solution delivery work in 2025) – Stores, Digital, Planning, Personalization, Production, Supply Chain & Finance
- Omni order management (Manhattan Active Omni) – Stores, Digital, Customer Service, Personalization & Finance
- Wholesale order management and EDI (BlueCherry, NuOrder & RepSpark) – Wholesale, Supply Chain & Personalization
- Warehouse Management & Logistics (Manhattan WMOS) – Supply Chain, Personalization & Finance
- Robotics Process Automation (UIPath RPA) – currently concentrated in Design & Finance; will expand to others
Key Responsibilities:
- Lead solution delivery and support services. This includes project management, systems architecture & solution design leadership and all aspects of the solution delivery and implementation lifecycle for project initiatives and enhancements. It also includes the management of application support services, including incident tracking, problem management, root cause resolutions and business partner communications
- Provide leadership for staff resources, including work assignments, talent development and acquisition, and motivation. Currently, there are six staff roles reporting to this Director.
- Manage vendor partner relationships, resource planning, work planning and assignments, cost tracking and performance management. Key partners include Centric Software, Manhattan Associates, RPE, CGS and PayPal.
- Manage business partner relationships and communications including the development of business cases for potential initiatives, providing guidance on opportunities to leverage technology to help achieve business goals, communicating regular updates regarding solution delivery and support agendas and helping to forge cross-functional alignment where necessary
- Partner closely with other IT teams, including Digital, IT Infrastructure-Security-Help Desk, and the PMO team to ensure the IT team as a whole delivers well against the overall project and support agenda.
What you bring:
- BS or BA degree, preferably in computer science or information systems
- 15+ years of overall professional experience in IT solution delivery and support
- Strong track record in delivering and supporting PLM, Order Management and ERP systems, preferably in businesses with retail and digital channels.
- A mix of application development and software package implementation and support experience. We are looking for a leader who has strong systems engineering insight and experience as well as project management and solution delivery skills.
- Excellent interpersonal and communications skills
- A high level of accountability and teamwork skills
- Strong customer service orientation and a passion for solving problems
- Flexibility to handle a dynamic environment with multiple priorities in play at once
Every day will feel this good because:
- We have a fun-spirited entrepreneurial culture filled with truly "good" people
- We have flexible working hours and work from home days to accommodate your personal life
- We offer a generous employee discount so you can rep our lifestyle on-and-off the boat
- We offer a competitive salary package, 401-K, commuter benefits, and paid-family leave, health savings, flex spending accounts, life & disability insurance
- We have an onsite gym as well as health & financial wellness programs to keep you active
- We offer 2 summer Fridays to take off in addition to a competitive vacation policy & holiday calendar
