This is where you save and sustain lives
At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.
Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.
Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.
Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.
At Baxter Lessines, we are committed to providing exceptional after-sales service to our customers. As an After-Sales and Technical Support Representative, you will play a crucial role in managing remote customer interactions to resolution within the BENELUX & France region, ensuring high customer satisfaction.
Your responsibilities will include answering customer inquiries in an efficient, accurate, and professional manner, diagnosing and troubleshooting technical problems, providing responses regarding general questions, service products, spare part number identification and pricing, and crafting service orders or customer concerns when vital. You will also provide product module configuration instructions and use training.
What you'll do :
In the role of After-Sales and Technical Support Representative, your primary responsibility is to provide high-quality after-sales customer service and remote technical support to customers within the BENELUX & France region. This involves managing remote interactions with customers to resolution, answering customer inquiries in an efficient, accurate, and professional manner, and formally documenting customer complaints and interactions in line with company guidelines.
You are expected to accurately diagnose and troubleshoot customers' technical problems, provide responses regarding general questions, service products, spare part number identification, and pricing. In cases where a remote solution cannot be offered, you will create a service order or escalation. Complaints will be transferred to the relevant people and departments for investigation and resolution when necessary.
You will also provide product module configuration instructions and use training per DFU and authorized materials. You will leverage company knowledge and resources to ensure the delivery of valued, cost-effective after-sales service and technical support to customers, technical service providers, and Hillrom colleagues within various departments, such as Sales & Marketing, Customer Services, Product Services, Field Services, and R&D/Engineering.
In addition, you will develop and maintain strong working relationships with distributors, customers, technical service providers, and Hillrom colleagues within various departments. Other duties may be assigned as needed.
What you'll bring :
- Minimum MBO level degree or equivalent experience.
- Minimum of 2 years of customer service experience and/or experience with providing technical
- Support, troubleshooting.
- Affinity with Information Technologies, including Windows operating environment, device
- connectivity, network design and supportability.
- Knowledge of one or more software programming languages would be a significant advantage.
What are some of the benefits of working at Baxter Healthcare Corporation?
We offer a competitive total compensation package, with professional development opportunities, where a high importance is placed on work-life balance!
Equal Opportunity Employer Statement: Baxter Healthcare Corporation is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Reasonable Accommodation Statement: Baxter Healthcare Corporation is committed to providing reasonable accommodations to applicants with disabilities. If you require a reasonable accommodation during the application process, please let us know.
If you are a highly motivated and results-driven professional with excellent communication skills and a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity to join the Baxter team. Together, we can make a real difference in the lives of our patients.
Reasonable Accommodations
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.
Recruitment Fraud Notice
Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.
