Inbound Sales Representative

This is a remote position.

Responsibilities:

• Handle inbound customer inquiries via phone and email in both English and Spanish
  
• Qualify leads and provide accurate quotes using various pricing tools
  
• Process leads through the specialized auto transport CRM system
  
• Conduct follow-ups on quotes and nurture customer relationships
  
• Navigate complex pricing scenarios based on vehicle type, location, and destination
  
• Explain shipping processes, regulations, and requirements to customers
  
• Utilize VoIP system (Nextiva) for call management and tracking
  

Requirements:

• Fluent in both English and Spanish (written and verbal)
  
• Excellent customer service and sales skills
  
• Proficiency in using CRM systems and VoIP technology
  
• Strong attention to detail and ability to multitask
  
• Self-motivated with the ability to work independently
  
• Excellent problem-solving skills
  
• Basic understanding of international shipping processes (auto shipping experience a plus)
  
• Comfortable with remote work environment
  

Scope:

• Monday to Friday, 10am to 7pm Eastern with an hour unpaid break
  
• Handle high volume of inquiries, especially after weekends
  
• Manage entire sales process from initial inquiry to successful booking
  
• Achieve proficiency in company’s specialized auto transport CRM within 3 months
  
• Contribute to the company’s growth in the Latin American market
  
• Bonus/Commissions potential