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Desktop Support Engineer - Europe

extra holidays - extra parental leave

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Portugal

Offer summary

Qualifications:

Bachelor's degree in Computer Science or equivalent, 2+ years of experience in Network or IT administration, Experience with cloud-based services, Fluent in English, both written and spoken, Experience with Google Workspace and Atlassian Cloud administration.

Key responsabilities:

Provide IT Helpdesk support for Google Workspace and Atlassian Cloud
Configure and troubleshoot end-user laptops
Administer Google Workspace, Atlassian Cloud, Microsoft Azure, and Cisco Meraki environments
Maintain VPN connections and monitor network equipment
Documentation of corporate IT processes and onboarding new employees

1WorldSync Information Technology & Services SME https://www.1worldsync.com

501 - 1000 Employees

See more 1WorldSync offers

Job description

Description

Are you someone who loves technology? The kind of person who wants to build and maintain the systems that power enterprise networks? Are you interested in being part of a global team maintaining Corporate IT Network services? Do you have experience troubleshooting and interpreting networking issues to resolution? Good news, 1WorldSync is looking for a Desktop Support Engineer - Europe to join the team in our Lisbon, Portugal office.

1WorldSync is the industry leader in product content management. With 600 employees across the US, Brazil, Canada, France, Portugal, Switzerland, Germany, and the UK, we’re seeking a Desktop Support Engineer - Europe to support our growing global team.

Reporting directly to the Senior Manager, IT Systems Administration, the Desktop Support Engineer - Europe will be a member of a team supporting 1WorldSync’s corporate networks and IT systems to meet the needs of the business. Areas of responsibility include the support and maintenance of LAN/WAN network systems connecting 1WorldSync Offices and cloud-based services, the support and administration of productivity tools including Google Workspace and Atlassian Cloud, Microsoft Azure AD cloud resources, and the administration of endpoint devices and mobile device management solutions.

As Desktop Support Engineer - Europe at 1WorldSync, responsibilities include the following:

Complete support requests regarding IT Helpdesk, Google Workspace, and Atlassian Cloud
Configure laptops and troubleshoot end-user laptop issues
Complete end-user support requests to ensure staff productivity
Complete project work and participate in IT initiatives
Administer Google Workspace Environment
Administer Atlassian Cloud Environment
Administer Microsoft Azure and Intune Environments
Administer Cisco Meraki Network environment
Maintain and monitor IPSec tunnels and VPN connections and Manage Network equipment
Utilize 1WorldSync Management tools (Intune, NinjaRMM, Zoom, TrendMicro)
Provide documentation, track KPIs, and maintain reports of systems
Follow and participate in security initiatives as needed
Maintain and manage all hardware inventory
Create and maintain documentation related to corporate IT processes and procedures
Onboarding new employees and conducting meet-and-greet sessions when distributing equipment
Partner with the Facilities team on special projects and other miscellaneous items
Other duties as assigned

Required Skills and Experience:

Bachelor's degree in Computer Science or equivalent degree and experience
2+ years experience in Network or IT administration
Comfortable with English - written and spoken

Desired Skills and Experience:

Ability to communicate and train the end-user community on support issues effectively
Attention to detail and problem-solving skills
Able to work independently and communicate effectively with all management tiers
Experience working with cloud-based services, hosted in Google Cloud, Microsoft Azure
Experience with Google Workspace administration and or Atlassian Cloud administration
Experience using Mobile Device Management solutions
Expertise with OSI model and troubleshooting techniques based on that model
Experience with configuration and administration of network components

Why 1WorldSync?

Inclusive Culture: We value diversity and are committed to creating an inclusive workplace for all employees
Professional Development: We support continuous learning and offer opportunities for self-development and professional/personal growth
Work-Life Balance: We understand the importance of work-life balance and offer remote working options.
Supportive Environment: We provide a supportive environment that empowers employees to succeed and make a difference

Benefits:

Health-care provision provided
28 days paid vacation, as well as public holidays, and volunteer time off
Summer and Winter salary payment
Daily meal allowance per day of effective work
Employee assistance program, including health and well-being support

Additional Details:

This is a hybrid position, working in the Lisbon office, with monthly travel to the Porto office.
This role requires the candidate to have the authority to work in, and be located in Portugal.

1WorldSync is an Equal Opportunity Employer and is committed to providing employees and applicants with an environment free of discrimination and harassment. All employment decisions at 1WorldSync are based on business needs, job requirements, and individual qualifications. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, gender identity, sexual orientation, national origin, family or parental status, veteran or disability status, or any other status protected by the laws or regulations in the locations where we operate.

1WorldSync will provide reasonable accommodations during the application process upon request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact us at [email protected].